Advanced Call & Screen Recording
Excellence in Every Interaction
Seamless Recording & Storage
Capture your calls with detailed transcripts, emotion and keyword highlights, all synced with screen playback on up to three screens for a unified, detailed perspective. This offers unmatched clarity on every interaction. Record your calls and agent screen actions with precision, and store them securely on-premises or in our safeguarded cloud. Effortlessly identify and retrieve significant calls. Explore Envision Analytics for pivotal insights, whether for coaching, enhancing products, or boosting staff engagement.
Customizable Call Documentation
Your Recording, Your Way
Adjust to your recording needs with precision. Whether it’s comprehensive 100% recording for legal adherence, curated recordings for quality checks, or instant recordings for scenarios like client verification or emergencies, Envision adapts to every demand. Whether centralized or scattered across locations—even for remote teams—we ensure unwavering support.
Deep Dive into Agent Activities
Unlock Insights from Agent Screens
Monitor agents' screens during and post calls, granting you an intricate view of their workflow. Observe their interactions with desktop applications and data entry patterns, which aids in maintaining data integrity, mitigating errors, boosting client satisfaction, and adhering to industry standards. By scrutinizing their digital pathways, enhance overall efficiency, reduce Average Handle Time (AHT), and refine the customer experience.
Rigorous Regulatory Adherence
Guard Against Penalties & Ensure Compliance
Entities managing critical data over calls—be it retailers, financial institutions, or healthcare providers—must conform to exacting storage regulations. Our solutions align seamlessly with stringent standards like payment card security, equipping you against potential disputes and ensuring compliance.
Swift & Smart Searches
Harness Meta-Data for Instant Access
Our state-of-the-art recording technology seamlessly integrates meta-data from ACDs, CRMs, and other digital tools, even capturing verbal cues. This ensures effortless scanning and identification of specific calls, whether for resolution, adherence validation, or coaching initiatives.
Uncompromised Security Measures
Encrypted & Secure for Peace of Mind
Choose Envision with confidence. Regardless of selecting our on-site documentation system or our fortified cloud storage on Microsoft Azure, your data remains our utmost priority. Besides mandatory access authentication, we deploy top-tier 256-bit encryption, protecting data both during transfer and storage.
Try Click2Coach
Want a personalized walkthrough of how Envision can improve your contact center and make your life easier? Just submit your information and we’ll schedule a time to talk.