Setting the Gold Standard in Utility & Energy Service
OVERVIEW
Utilities are at the heart of everyday life, playing a crucial role in safety, customer relations, and efficiency. With Click2Coach, not only can you ensure compliance and reduce liabilities but also leverage the power of ongoing agent coaching for unparalleled customer satisfaction.
Optimizing Utility & Energy Services
Enhanced Customer Satisfaction: Record and analyze interactions to refine service levels and meet customer expectations.
Assured Regulatory Compliance: Keep track of crucial interactions to stay compliant and resolve disputes efficiently.
Uncompromised Security: Safeguard customer interactions either in a secure cloud or directly within your facility.
Efficient Collections: Enhance collection and payment commitment rates, streamlining your revenue process.
PROVEN OUTCOMES WITH CLICK2COACH
Achieve a 14% reduction in average handle time, 32% reduction in after call work time & 18% increase in quality scores.
STRIVING FOR EXCELLENCE
Prioritizing Customer Satisfaction
In the realm of utilities and energy, agents often confront pressing situations from gas leaks to blackouts. How they respond impacts not just satisfaction ratings but can also be lifesaving. Arm your agents with the best practices, analytics, and ongoing coaching to ensure they rise to the occasion.
Seamless Compliance
For most utility sectors, recording all interactions is non-negotiable. With Click2Coach, easily retrieve conversations using unique customer IDs, enhancing satisfaction levels and adhering to regulatory norms.
Stellar Collections
Uplift your collection rates and obtain verbal authorizations confidently. Adhering to PCI compliance, Click2Coach allows you to not only securely store interactions but also coach agents to refine their collection methods.
Reliable Security
With heightened public expectations, ensuring data privacy is paramount. Whether you opt for on-premise storage or our secure cloud, Click2Coach guarantees encryption both in transit and rest. Prioritize customer service enhancements, leaving data security concerns to us.
Why Choose Envision's Click2Coach
Versatile Deployment Options: Cater to teams of any size, from 3 to 1000+ agents. Use Click2Coach to reliably record, analyze, and carve out training moments. With options to start on-premise and shift to cloud later, experience ultimate flexibility without compromising data security.
Envision's Legacy of Excellence: For over two decades, Envision has been a harbinger of innovation in the contact center realm. Through Click2Coach, encapsulate interactions across various platforms, viewing them from both the customer and agent perspectives. With an intuitive interface, pinpoint calls with ease and take prompt action.
Harness the Power of Click2Coach
Align with Envision and elevate your utility and energy customer service to unparalleled heights.