• Agent RETENTION

    Everything gets easier when you can keep your best Agents. 

    Envisions Click2Coach AI listens to every call and alerts you to changes in sentiment, mood, morale, customer experience and coaching opportunities providing actionable intelligence to keep your best agents happy and motivated.
     

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  • REMOTE Agents

    The changing environment has brought new challenges to managing your contact center.

    Click2Coach AI gives you the sense of being there.  Live View allows real-time monitoring of multiple screens, our AI system listens to every call and surfaces the best ones for praise and help, and our sentiment engine keeps tabs on how our agents are feeling.
     

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  • RESULTS

    RESULTS

    Great people and great tools means great results.

    Imagine auto scoring every interaction, singling out calls for review, finding contacts to praise and share as well as opportunities to coach individuals or the whole group.

    Click2Coach AI uses state of the art technology to find the wins and opportunities in your customer contacts.  Then it gives you the tools to take action and achieve your goals.
     

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Workforce Optimization for the Contact Center

  • Capture

    Customer Interactions from All Channels

  • Learn

    Valuable Insight Into Your Customers

  • Take Action

    Praise, Coach, Change & Adjust

  • Build

    Relationships for Life

Our customers see results:

28% increase in sales | 36% cost savings | 23% improvement in quality scores

  • Click2Coach not only helps us remain compliant, but also assists our agents get the coaching they need to deliver tremendous member experiences.

    - Lynn Roberts Contact Center Manager, Seattle Metropolitan Credit Union

  • Click2Coach is a terrific tool, as it is applicable every day in our contact center.

    - Dustin DeGroot Customer Service Team Lead, Nike Golf

  • Click2Coach is a tool with which we measure our quality of sales service and use the results to refine the coaching process towards gaining optimal customer service.

    - Marcus Adä Vice President Sales, Ingram Micro

  • Envision Click2Coach has helped us keep the finger on the pulse of our agents’ coaching needs.

    - Bette Giboney Call Center Training and Development, Alaska Airlines

On-Premise and Cloud Enabled

From 3 to 1000+ agents, use Click2Coach to securely record, evaluate and create coachable moments for agents.

With Click2Coach, you have the very best workforce optimization solution available on-premise in your own data center, or in our secure Click2Coach Cloud hosted in Microsoft Azure. We also offer the path to start on-premise and migrate to the cloud later, which gives you the flexibility and assurance that your data will follow once ready. Flexibility, security and best in class features and performance is our customer promise.

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Industry Keys

Travel/Hospitality

  • Ticketing Conversion Rates
  • Call Handling Time
  • Competitive Intelligence
  • Customer Experience

Credit Union

  • Member Satisfaction
  • Compliance
  • Security
  • Referrals

Government

  • Customer Satisfaction
  • Compliance
  • Security
  • Forecasting and Scheduling

Utility

  • Customer Satisfaction
  • Analytics
  • Emergency Response
  • Forecasting and Scheduling

Financial

  • Compliance and Accuracy
  • Security
  • Dispute Resolution
  • Collections

Healthcare

  • Patient Experience
  • Revenue Protection
  • Data Accuracy
  • Agent Engagement

Retail

  • Sales Conversation Rates
  • PCI Compliance
  • Customer Experience
  • Forecasting and Scheduling

Insurance

  • Customer Satisfaction
  • Analytics
  • Emergency Response
  • Forecasting and Scheduling

Not Just Speech Analytics

Desktop analytics combined with speech analytics gives you the insight and answers to unlock unbelievable performance in your contact center. Make the changes that will drive your customer experience above your competitors' and deliver superior results.

Envision has been helping transform customer experiences for more than 20 years.

Leverage our expertise in customer experience and contact centers to improve your customer experience. Whether you're looking to increase employee effectiveness and engagement, reduce customer churn,  increase cross sales and upsells, ensure accurate data collection, or simply build customer loyalty, our solutions deliver. Read more about how our customers use Click2Coach to exceed their business goals.

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