Elevate the Guest Experience

In the dynamic landscape of travel and hospitality, your
competitors are merely a click away.

OVERVIEW

Ensuring superior guest experiences and tapping into insightful analytics can make all the difference in driving bookings. Discover how Click2Coach can amplify your bookings and foster lasting guest loyalty.

Optimizing Travel & Hospitality Operations:

Boost Conversion Rates:
 Transform inquiries into confirmed bookings, maximizing revenue

Trim Down Handle Time:
 Achieve more with less by decreasing the Average Handle Time, optimizing resources and efficiency

Glean Competitive Insights:
 Optimize offerings and pricing by understanding your market stance.

Elevate Agent Morale:
 Enhance agent involvement leading to better revenue and reduced attrition rates.

ACHIEVEMENTS TO SPOTLIGHT

Click2Coach elevates accuracy levels from 70% to an impressive 90%, solely by recording, evaluating, and enhancing guest interactions.

OPERATIONAL EXCELLENCE

Conversion Mastery

Leverage Click2Coach to pinpoint agents with stellar conversion rates. Harness these insights to derive best practices, ensuring all agents elevate their booking rates. Through real-time analytics and eLearning, witness an immediate boost in ROI and conversions.

Optimized Efficiency

Bolstering sales doesn’t necessitate increased staffing. Streamlined coaching on reservation workflows, promotional strategies, and call flows can significantly enhance agent productivity. The result? Faster booking processes and elevated guest experiences.

Agent Empowerment

Through Click2Coach, equip agents to not just be cordial, but also deftly upsell – be it superior accommodations or flight classes. Using incentives like gamification or rewards cultivates a culture where agents eagerly embrace constructive feedback. With our eLearning modules, not only will guest experiences be enhanced, but your revenue will witness an upswing.

Deciphering Competitive Dynamics

Dive deep into the reasons behind non-conversions. Harness analytics to identify regions or packages that underperform. Understand the root causes, enabling targeted improvements – from tweaking agent behaviors to refining marketing or pricing strategies.

  • “Click2Coach is an indispensable asset in our contact center.”

    Dustin DeGroot, Team Lead, Customer Service, Nike Golf

  • "Envision's Click2Coach is pivotal in catering to the unique challenges faced by our agents, offering bespoke coaching and training. It keeps us attuned to our agents' evolving needs."

    Bette Giboney, Manager, Call Center Training and Development, Alaska Airlines

Why Click2Coach is the Gold Standard

Adaptable Deployment:
 Catering to teams ranging from 3 to 1000+ agents, Click2Coach allows you to securely record, assess, and carve out coaching opportunities. Choose an on-premise solution or our robust Click2Coach Cloud on Microsoft Azure. And if you wish to transition from on-premise to the cloud, we ensure a seamless process. Experience unmatched flexibility, state-of-the-art security, and unparalleled performance.


Two Decades of Legacy:
 For over 20 years, Envision has been a beacon of innovation for contact centers. With Click2Coach, capture diverse interactions, from call recordings and web chats to emails and social media. Relive guest interactions from both their perspective and the agent's. Navigate effortlessly with our intuitive web interface and act with precision.

Discover the Envision Advantage

Join the journey with Envision and redefine guest experiences in the travel and hospitality sector.