• AI For Contact Centers

    AI For Contact Centers

    Great people and great tools means great results.

    Use Click2Coach AI to auto score every interaction on sentiment, silence, over-talk, etc. to easily surface important calls for review, finding coaching opportunities to coach individuals or an entire team of agents based on high performance interactions.

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  • Agent Retention

    Everything gets easier when you can keep your best agents engaged. 

    Envisions Click2Coach AI listens to every call and alerts you to changes in sentiment, mood, morale and engagement. This insight provides actionable intelligence to keep your best agents happy and motivated.
     

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  • Remote Agent Support

    All remote or hybrid contact centers...the changing environment has brought new challenges to managing your contact center.

    Click2Coach AI gives you the sense of being there. Live View allows real-time monitoring of multiple screens, our AI system listens to every call and surfaces the best ones for praise and help, and our sentiment engine keeps tabs on how our agents are feeling.
     

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Workforce Optimization for the Contact Center

  • Capture

    Customer Interactions from All Channels

  • Learn

    Valuable Insight Into Your Customers

  • Take Action

    Praise, Coach, Change & Adjust

  • Build

    Relationships for Life

Our customers see results:

28% increase in sales | 36% cost savings | 23% improvement in quality scores

28% increase in sales | 36% cost savings | 23% improvement in quality scores

Secure Cloud Enabled AI for Contact Centers

From 3 to 1,000+ agents securely record voice with screens and analyze every interaction with AI

With Click2Coach, you have the very best AI workforce optimization solution available. Click2Coach not only records audio and screen video on multiple screens, it uses AI to identify the most important interactions based on the items most important to you. Sentiment, emotion, AHT, silence, over-talk, key phrases, etc. can all be used to identify best in class as well as poor interactions that need follow up. 

Whether you want to identify your MVP agents and ensure they stay engaged or the agents that need coaching, Click2Coach provides the tools to create a winning strategy so you can keep your best agents, achieve higher CSAT scores and retain your customers.

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Industry Keys

Travel/Hospitality

  • Ticketing Conversion Rates
  • Call Handling Time
  • Competitive Intelligence
  • Customer Experience

Credit Union

  • Member Satisfaction
  • Compliance
  • Security
  • Referrals

Government

  • Customer Satisfaction
  • Compliance
  • Security
  • Forecasting and Scheduling

Utility

  • Customer Satisfaction
  • Analytics
  • Emergency Response
  • Forecasting and Scheduling

Financial

  • Compliance and Accuracy
  • Security
  • Dispute Resolution
  • Collections

Healthcare

  • Patient Experience
  • Revenue Protection
  • Data Accuracy
  • Agent Engagement

Retail

  • Sales Conversation Rates
  • PCI Compliance
  • Customer Experience
  • Forecasting and Scheduling

Insurance

  • Customer Satisfaction
  • Analytics
  • Emergency Response
  • Forecasting and Scheduling

Not Just Speech Analytics

Desktop analytics combined with speech analytics gives you the insight and answers to unlock unbelievable performance in your contact center. Make the changes that will drive your customer experience above your competitors' and deliver superior results.

Envision has been helping transform customer experiences for more than 20 years.

Leverage our expertise in customer experience and contact centers to improve your customer experience. Whether you're looking to increase employee effectiveness and engagement, reduce customer churn,  increase cross sales and upsells, ensure accurate data collection, or simply build customer loyalty, our solutions deliver. Read more about how our customers use Click2Coach to exceed their business goals.

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