With Click2Coach, you have the very best AI workforce optimization solution available. Click2Coach not only records audio and screen video on multiple screens, it uses AI to identify the most important interactions based on the items most important to you. Sentiment, emotion, AHT, silence, over-talk, key phrases, etc. can all be used to identify best in class as well as poor interactions that need follow up.
Whether you want to identify your MVP agents and ensure they stay engaged or the agents that need coaching, Click2Coach provides the tools to create a winning strategy so you can keep your best agents, achieve higher CSAT scores and retain your customers.