Holistic Omnichannel Documentation:
Stay Connected & Secure

The Future of Contact Centers

In our digitally-driven age, capturing and acting upon diverse communication channels is essential. With an upward trend towards email, web chat, and social media interactions, it's clear that customer expectations are soaring, often surpassing traditional call standards.

Versatile Omnichannel Documentation

Transition seamlessly from call, screen, to diverse omnichannel platforms. Decide with precision what to document, whether you're aiming for complete compliance, selective documentation, or occasional, specific captures. Envision's holistic approach aids in quality assessment, agent coaching, and even predictive scheduling based on expertise.

Tailored Recording for Evolving Needs


AI-Powered Workspace Insights

Venture Beyond the Screen


Our advanced tool encapsulates agent screens across all channels, giving you defined insights. Explore how agents navigate multiple platforms and pinpoint efficiency hotspots. When you align this with your KPIs, you uncover actionable insights that can revolutionize agent performance.

Mastering Social Interactions

Guard Your Brand's Image


In the age of rapid social media traction, a swift response can make or break your brand's reputation. Ensuring well-trained agents who are adept at responding on platforms like Facebook, Twitter, or LinkedIn is paramount. Our comprehensive documentation ensures that every interaction is scrutinized and perfected, eliminating potential pitfalls.

Unified Omnichannel Data Retrieval

Swift, Seamless, and Smart


Integrating data across all channels is now simpler than ever. Whether it's CRM systems, Office 365, email interfaces, or other platforms, collate customer details effortlessly. This ensures that mapping customer journeys across various touchpoints is efficient and insightful.

Unwavering Security Commitment

Across Every Channel, Every Time


Whether you lean towards our in-house omnichannel system or prefer cloud integration with Microsoft Azure, your data's protection remains our utmost concern. Just as with our call suites, every access is authenticated, and data is safeguarded with 256-bit encryption, whether in motion or at rest.

Try Click2Coach

Want a personalized walkthrough of how Envision can improve your contact center and make your life easier? Just submit your information and we’ll schedule a time to talk.