• Your customers expect great service. Are you providing it?

    We help you understand why your customers are calling, what is currently trending and how to optimize the interaction so you drive more business, higher customer satisfaction rates and customer growth. Drive a better experience by rating what is important to you and your customers. Scroll down and start learning how Click2Coach can improve your customer journey quickly and cost effectively. 

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  • Ventana Research's Hot Vendor Rankings

    Envision has been awarded Ventana Research's Hot Vendor award for a third consecutive time in the 2016 Workforce Optimization Value Index.

    Read the report here and learn why Envision is the most improved vendor in the rankings, rising from 7th place to 3rd place overall!

    Read Now
  • Make every member contact count

    Envision will again be attending this year's Credit Union Call Center Conference in Las Vegas.

    If you didn't have a chance to meet us there, please click below to see how Click2Coach can provide the tools to record, analyze, evaluate and coach your agents for higher performance and better member experience!

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  • Workforce Optimization for Healthcare

    Workforce optimization helps healthcare organizations improve everything from patient access to patient satisfaction and revenue cycle management. Learn how Envision has helped leading healthcare organizations meet the consumerism of healthcare challenges and protect revenue.

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Workforce Optimization for the Contact Center

  • Capture

    Customer Interactions from All Channels

  • Learn

    Valuable Insight Into Your Customers

  • Transform

    Customer Experiences

  • Build

    Customer Relationships for Life

Our customers see results:

28% increase in sales | 36% cost savings | 23% improvement in quality scores

  • Click2Coach not only helps us remain compliant, but also assists our agents get the coaching they need to deliver tremendous member experiences.

    - Lynn Roberts Contact Center Manager, Seattle Metropolitan Credit Union

  • Click2Coach is a terrific tool, as it is applicable every day in our contact center.

    - Dustin DeGroot Customer Service Team Lead, Nike Golf

  • Click2Coach is a tool with which we measure our quality of sales service and use the results to refine the coaching process towards gaining optimal customer service.

    - Marcus Adä Vice President Sales, Ingram Micro

  • Envision Click2Coach has helped us keep the finger on the pulse of our agents’ coaching needs.

    - Bette Giboney Call Center Training and Development, Alaska Airlines

On-Premise and Cloud Enabled

From 3 to 1000+ agents, use Click2Coach to securely record, evaluate and create coachable moments for agents.

With Click2Coach, you have the very best workforce optimization solution available on-premise in your own data center, or in our secure Click2Coach Cloud hosted in Microsoft Azure. We also offer the path to start on-premise and migrate to the cloud later, which gives you the flexibility and assurance that your data will follow once ready. Flexibility, security and best in class features and performance is our customer promise.

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Industry Keys

Travel/Hospitality

  • Ticketing Conversion Rates
  • Call Handling Time
  • Competitive Intelligence
  • Customer Experience

Credit Union

  • Member Satisfaction
  • Compliance
  • Security
  • Referrals

Government

  • Customer Satisfaction
  • Compliance
  • Security
  • Forecasting and Scheduling

Utility

  • Customer Satisfaction
  • Analytics
  • Emergency Response
  • Forecasting and Scheduling

Financial

  • Compliance and Accuracy
  • Security
  • Dispute Resolution
  • Collections

Healthcare

  • Patient Experience
  • Revenue Protection
  • Data Accuracy
  • Agent Engagement

Retail

  • Sales Conversation Rates
  • PCI Compliance
  • Customer Experience
  • Forecasting and Scheduling

Insurance

  • Customer Satisfaction
  • Analytics
  • Emergency Response
  • Forecasting and Scheduling

Not Just Speech Analytics

Desktop analytics combined with speech analytics gives you the insight and answers to unlock unbelievable performance in your contact center. Make the changes that will drive your customer experience above your competitors' and deliver superior results.

Envision has been helping transform customer experiences for more than 20 years.

Leverage our expertise in customer experience and contact centers to improve your customer experience. Whether you're looking to increase employee effectiveness and engagement, reduce customer churn,  increase cross sales and upsells, ensure accurate data collection, or simply build customer loyalty, our solutions deliver. Read more about how our customers use Click2Coach to exceed their business goals.

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