Redefining Customer Experience in Retail

OVERVIEW

In today's digital age, competitors are just a click away. For retailers, delivering unmatched customer experience and understanding product preferences are essential to thrive. Add to this the need for secure and compliant payment processing, and you have a complex landscape to navigate.

Optimizing Retail Operations:

Customer Delight:
 Enhance customer loyalty with recorded interactions, ensuring consistent evaluation and coaching for service excellence.


Boosting Revenues:
 Empower agents with strategies to successfully upsell and cross-sell, enhancing the shopping experience for customers.

PCI Compliant:
 Ensure security by omitting sensitive credit card details from recordings, ensuring a safer shopping experience


Effective Collections:
 Improve collection rates and promise-to-pay metrics with Click2Coach's robust capabilities.


Achievements to Celebrate:

28%

sales increase

46%

time savings

23%

raise in quality scores

OPERATIONAL HIGHLIGHTS

Customer Delight

In a world where competitors are just a click away, exceptional customer service is paramount. Click2Coach equips agents with vital training and timely coaching, ensuring they're updated on new offerings, promotions, and strategies to enhance customer value.

Boosting Revenues

Use Click2Coach not only to offer top-tier customer service but also to educate agents on upselling and cross-selling techniques. By utilizing our eLearning tools, your team can adeptly recommend add-ons, ensuring customers have a holistic shopping experience. Employ Click2Coach's gamification to incentivize and motivate agents towards sales milestones.

Effective Collections

For retailers offering credit options, Click2Coach improves collection rates. Get recorded approvals and utilize interactions for coaching, ensuring consistent promise-to-pay rates and sharing successful strategies across teams.

PCI Compliant

Abiding by Payment Card Industry standards is non-negotiable. Click2Coach ensures sensitive card details, like the CVV, aren't stored in recordings. Plus, with top-tier encryption measures, your data remains secure both in transit and at rest.

TESTIMONIAL

“Click2Coach is an indispensable asset in our contact center. Whether it's for executive presentations, Q-School, mass communications to Nike Golf, or daily agent feedback, it's the cornerstone of enhancing agent performance.”

Dustin DeGroot Manager, Nike Golf Customer Service Team

Why Choose Click2Coach?

Versatility:
 Suitable for teams of 3 to 1000+ agents, Click2Coach is your tool for recording, evaluation, and coaching.

Deployment Flexibility:
 Opt for an on-premise solution or trust our secure Click2Coach Cloud on Microsoft Azure. We also provide seamless transitions from on-premise to cloud, ensuring your data remains intact. Our commitment is flexibility, unmatched security, and unparalleled performance.

Two Decades of Excellence: 
For over 20 years, Envision has pioneered innovations in contact centers. Click2Coach captures interactions across multiple channels. Relive these interactions from both the customer and agent perspective and make informed decisions.

Envision's Distinct Edge

Discover the unique offerings and advantages of partnering with Envision.