Better Data, Better Coaching, Better Results
Harness the full power of data with Click2Coach, Envision's premier software that captures more data than any other platform designed for agent performance. Track up to 3 screens simultaneously, follow calls across transfers, and capitalize on our exclusive technology to tap into customer data directly from your desktops. Click2Coach isn’t just about data; it’s about making data-driven breakthroughs.
The Click2Coach Difference
Transform Coaching with Click2Coach
Transform coaching with Click2Coach by creating personalized video feedback as easily as leaving a voicemail, and dispatch it instantly to an individual, a group, or the entire team with a mere click. We even notify you when it's viewed, keeping you in the loop always.
Ease of use is our mantra. Master Click2Coach in minutes, not hours, thanks to our straightforward setup and user-friendly approach. Our adaptable licensing and swift deployment mean you start seeing a rapid and robust return on your investment immediately. Our suite of products doesn't just support your operations—it amplifies them, ensuring customers not only hear but feel the difference.
Choose between Cloud or On-Premise deployment. Embrace the security and innovation of Microsoft Azure cloud or maintain control within your data center. Transitioning to the cloud? We’ll make it seamless.
Trust in the secure, scalable Microsoft Azure Cloud infrastructure.
Cloud Perks:
Say goodbye to unexpected SQL Server, storage, or license costs.
Depend on encrypted data, both in transit and at rest, with 99.9% uptime and economic geo-redundancy.
Enjoy swift onboarding and cost savings.
Rest easy with automatic backups and scalable storage, plus secure, remotely managed access.
Benefit from automatic, latest feature updates and manageable monthly fees.
On Premise:
Maintain absolute control within your data center.
User-directed upgrades put you in the driver's seat.
Support and training are at your beck and call, with full migration help to our cloud services.
Use non-proprietary, virtual hardware to your advantage.
Self-manage your systems, applications, and resources with ease.
Licensing Flexibility
Whether it’s the cost-effective SaaS model for our cloud or on-premise solutions or the traditional perpetual license for extended software stewardship, we cater to your financial preference. The SaaS subscription, with its annual contract, is perfect for yearly strategy evaluations and operational expenses. Perpetual licensing is ideal for those seeking a long-term commitment, spreading costs over several years.
Try Click2Coach
Want a personalized walkthrough of how Envision can improve your contact center and make your life easier? Just submit your information and we’ll schedule a time to talk.