Capture
Record phone calls, email, web chat and social interactions
Securely and reliably capture omnichannel interactions between your agents and customers. We record the agent's PC screen during all omnichannel communication, including phone calls, so you have access to the complete picture for evaluation and scorecards to improve performance and ensure compliance. We also help you be PCI complaint using multiple capabilities available in our solutions. For back office or other omnichannel interactions, we not only record the interaction but also important meta data not always available in these solutions, such as, AHT, application workflow, CRM meta data, etc.