Speech Enabled Quality
Supervisors have access to speech
Using Envision's speech analytics solution, supervisors can quickly identify interactions that may need evaluation. For example, find calls that have excessive silence, high emotion, or talk over and you will likely find coachable moments related to application workflow and soft skills. Our speech analytics solution is built right in the same user interface as our other quality monitoring and coaching products, so there is no separate or new application for supervisors to learn.