We develop and sell a world-class customer experience management solution, so you can bet we take our customer relationships very seriously and want to provide the best experience you can find. After implementation, we stand behind our solutions with world-class support provided by a team of highly trained engineering support professionals.
Entering support cases is easy and can be done either over the telephone or through our online customer portal. Case numbers are generated immediately, and an initial response time of 2 hours or less is our SLA. At anytime you can check your ticket status through the portal, and you also have access to our self service tools to help diagnose and correct your problem.