Customer Satisfaction
When it comes to supporting utility and energy customers, your agents are often communicating in high emotion and often urgent situations from gas leaks to power outages. The way your agents handle these interactions can not only determine your customer satisfaction ratings, which have a direct impact on future rates, but can also mean the difference in saving lives in dangerous situations. Customers expect accurate information from effective, helpful and courteous agents. By recording all customer interactions, Click2Coach helps you prepare your agents through ongoing interaction analytics, evaluation and coaching to ensure they're prepared for the call.