Customer Satisfaction
With competition only a click away for most financial service companies, never before has it been more important to provide an exceptional customer experience. Customers no longer call for simple inquiries, such as, bank balances, they use the web and self help channels for these simple inquiries. Customers call for more complex items and accurate information from effective, helpful and courteous agents is expected. Click2Coach helps you prepare your agents through ongoing interaction analytics, evaluation and coaching to ensure they're prepared for the call.