Industry Expertise
For more than 20 years, Envision has been providing award-winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. We understand the opportunities and challenges contact centers face. Data from omnichannel interactions including phone, e-mail, web chat and social medial can help quickly identify patterns and trends, optimize operations and transform customer relationships.
Our experience is vast having worked with many different organizations of all sizes ranging from ten agents to multi-site multi-lingual global organizations with thousands of agents. We have experience in verticals ranging from financial, retail, healthcare, collections, BPOs amongst others.
All of these customers have improved customer experience in their organizations leveraging our integrated line of products including quality monitoring, performance analytics, automated scorecards, performance management, desktop/back-office analytics, speech analytics, workforce management, coaching and eLearning.