Envision News

Envision Workforce Optimization & Engagement Solution Click2Coach® Cloud Integrates with Leading Cloud ACD Providers


Seattle, WA – October 14, 2019 – Envision today announced the latest version of its Click2Coach® Cloud v12.1 workforce optimization and engagement solution. Included with this release are new features, as well as, native integrations for customers using Five9, inContact, RingCentral Contact Center, Talkdesk Enterprise and TCN cloud contact center platforms.

“Click2Coach Cloud provides contact centers with a powerful multi-tenant workforce optimization and engagement solution that is agnostic to the contact center platform they choose. From interaction recording, quality management, analytics and eLearning, customers now have a choice when they look at a new WFO/WFE solution,” said Rodney Kuhn, Envision CEO.

Having a WFO/WFE solution that is provided by Envision can be beneficial for contact centers looking for a best in class option, moving or considering a move to a new ACD platform in the future or those with a mix of contact center platforms in their organization today. Choosing Click2Coach Cloud provides a consistent WFO/WFE experience and strategy across all these areas and all WFO data remains constant.

Envision has built native integrations with these platforms offering customers access to the best workforce optimization solution in the industry while integrating with unique capabilities of each platform. Providing a robust and secure multi-tenant solution on Microsoft Azure, customers can rest assured that their data will be protected at rest and in transit while getting access to the latest features of Click2Coach Cloud. Gone are the days of expensive and time-consuming upgrades for WFO/WFE, now customers get access to the latest features every time they login.

The latest release of Click2Coach Cloud also includes advanced speech analytics capabilities that are available to not just speech analysts through dashboards and reporting, but also to supervisors who are performing quality assurance and coaching. No programming experience is required to use Click2Coach’s speech analytics solution. Supervisors get easy access to searches and categories, the full transcript of the call with the voice and agent screen, sentiment analysis, and other analytics, such as, silence and hold events. Supervisors and analysts can now easily and consistently identify areas of strategic and operational improvement and act using the powerful eLearning tools provided by Click2Coach.

About Envision
For more than 20 years, Envision has been providing award winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, automated scorecards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning. Better, Faster, Smarter.

For more information, please call us at 1-800-975-9384 or visit us at www.envisioninc.com. Valuable information can also be found by subscribing to our blog at www.envisioninc.com/blog.

Envision Media Contacts:
Rodney Kuhn, Envision
(206) 225-0804
All product names and brands are the property of their respective owners.