Envision News

Envision Showcases New Speech Analytics and Data Driven Quality Monitoring at Contact Center Industry Event


Seattle, Washington – Envision with more than 20 years of innovation and experience in the contact center workforce optimization market, announced today that they will be showcasing Envision’s latest release of Click2Coach with speech and data driven features at the comprehensive industry event, ICMI’s Contact Center Expo.

Envision will be showcasing their latest generation quality monitoring solution, Click2Coach. Click2Coach provides contact centers a unique way to use speech analytics and data driven techniques to drive quality assurance programs. These capabilities are made available to supervisors, coaches and trainers within the contact center and do not require a speech subject matter expert on staff. With flexible deployment options in the cloud, on premise or hybrid, contact centers can deploy this powerful solution in days rather than months, without the expense of a significant hardware footprint.

The ICMI Contact Center Expo is an excellent opportunity to take a first-hand look at the latest developments from the Envision platform. “We are excited to network with industry experts and showcase our latest release that is first of its kind to bring speech and data driven quality monitoring to contact centers, says Envision CEO Rodney Kuhn. “Any contact center professional who is concerned with improving agent effectiveness, employee and customer retention, as well as, customer experience, should stop by booth #448.”
Envision provides solutions that help turn data from customer communications into action. Gain insight using artificial intelligence and data driven techniques to make strategic and operational impacts to your business and create exceptional customer experiences. Data from interactions on the phone, e-mail and chat help to quickly identify patterns and trends to transform customer relationships.
Envision delivers Workforce Optimization solutions including data driven Quality Monitoring to optimize the contact center workforce with our integrated, true cloud solution which includes voice and screen agent recording, coaching and eLearning, performance management, desktop and speech analytics, compliance recording, quality management and workforce management.
See Envision at booth #448 at the ICMI Exhibit Hall May 21-24, 2018 at the Walt Disney World Resort.  

About Envision
For more than 20 years, Envision has been providing award winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, automated scorecards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning. Better, Faster, Smarter.
For more information, please call us at 1-800-975-9384 or visit us at www.envisioninc.com. Valuable information can also be found weekly by subscribing to our blog at www.envisioninc.com/blog.
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
Envision Media Contacts:
Lynn Bancroft
(206) 225-0851
Rodney Kuhn
(206) 225-0804