Envision Receives 2016 CUSTOMER Magazine Workforce Optimization Innovation Award
Click2Coach and Click2Coach Cloud honored for their Exception Innovation and Commitment to Improving the Customer Experience
Seattle, Washington – March 13, 2017 – Envision with more than 20 years of innovation and experience in the contact center workforce optimization market, announced today that TMC, a global, integrated media company, has named Click2Coach and Click2Coach Cloud as a 2016 CUSTOMER Workforce Optimization Innovation Award winner.
Click2Coach Cloud is a complete recording, evaluation, coaching and agent and speech analytics application that enables contact centers to capture phone, CTI, application workflow and desktop data. The software transforms customer experiences into long-lasting, profitable relationships by collecting the right data from customer interactions to provide insight into operations and trends. This enables businesses to take action for improvement throughout the organization. Additionally, the ability to deploy this solution in a cloud model saves businesses up to $100,000 of startup costs and weeks of installation because it bypasses the need for expensive hardware and product licenses to integrate into legacy phone systems.
“We set out to revolutionize the way contact centers operate and we have done so with Click2Coach and now, Click2Coach Cloud, by offering a tool that enables a way to improve customer experience without the major implementation costs and headaches of traditional contact center software,” Envision CEO Rodney Kuhn said. “Our cloud solution is capable of scaling from a few agents in an SMB contact center to thousands of agents across multiple sites or those that work at home.”
For more information about Click2Coach and Click2Coach Cloud, visit www.envisioninc.com
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Envision with a 2016 Workforce Optimization Innovation Award,” said Rich Tehrani, CEO, TMC. “Its Click2Coach product solutions have proven deserving of this elite status and I look forward to continued innovation from Envision in 2017 and beyond.”
About Envision
For more than 20 years, Envision has been providing award winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, automated scorecards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning. Better, Faster, Smarter.
For more information, please call us at 1-800-975-9384 or visit us at www.envisioninc.com. Valuable information can also be found weekly by subscribing to our blog at www.envisioninc.com/blog.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
About TMC
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Envision Media Contacts:
Lynn Bancroft
Envision
(206) 225-0851
lynn.bancroft@envisioninc.com
Rodney Kuhn
Envision
(206) 225-0804
rodney.kuhn@envisioninc.com
TMC Media Contact:
Stephanie Thompson
Manager
203-852-6800, ext. 139
mailto:sthompson@tmcnet.com
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