Envision News

Envision Receives WFO Hot Vendor Ranking by Ventana Research


Seattle, Washington – Envision with more than 20 years of innovation and experience in the contact center workforce optimization market, announced today that Ventana Research, an independent analyst research firm, has named Envision a Hot Vendor in it’s Ventana Research Value Index Report for Workforce Optimization. Furthermore, Envision improved to become a top 3 vendor in the Ventana research report.
The Ventana Research Value Index measures vendor products in the areas of product usability, manageability, reliability, capability and adaptability. Envision ranked over 90 out of 100 in nearly every category to be included in the top 3 vendors reviewed. Furthermore, Envision was ranked in the top 3 for customer assurance as it relates to total cost of ownership of the solution.
“We are extremely pleased with the recognition by independent analyst firm Ventana Research who reviewed our solutions and recognized that Envision is in fact revolutionizing the WFO industry,” Envision CEO Rodney Kuhn said. “Being in the top 3 vendors in the industry, as well as, being recognized as most improved moving from 7th overall to 3rd in this year’s Value Index for WFO is a true honor. By offering premise and cloud based solutions, we are capable of scaling from a few agents in an SMB contact center to thousands of agents across multiple sites including those that work from home.”
Click2Coach Cloud is a complete recording, evaluation, coaching and agent and speech analytics application that enables contact centers to capture phone, CTI, application workflow and desktop data. The software transforms customer experiences into long-lasting, profitable relationships by collecting the right data from customer interactions to provide insight into operations and trends. This enables businesses to take action for improvement throughout the organization. Additionally, the ability to deploy this solution in a cloud model saves businesses up to $100,000 of startup costs and weeks of installation because it bypasses the need for expensive hardware and product licenses to integrate into legacy phone systems.
For more information about Click2Coach and Click2Coach Cloud, visit www.envisioninc.com

About Envision
For more than 20 years, Envision has been providing award winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, automated scorecards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning. Better, Faster, Smarter.
For more information, please call us at 1-800-975-9384 or visit us at www.envisioninc.com. Valuable information can also be found weekly by subscribing to our blog at www.envisioninc.com/blog.

About Ventana Research
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.
Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT professionals worldwide are members of our community and benefit from Ventana Research's insights, as do highly regarded media and association partners around the globe. Our views and analyses are distributed daily through blogs and social media channels including TwitterFacebook, and LinkedIn. To learn how Ventana Research advances the maturity of organizations' use of information and technology through benchmark research, education and advisory services, visit www.ventanaresearch.com.
Media: Interviews are available upon request.
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Envision Media Contacts:
Lynn Bancroft
(206) 225-0851
Rodney Kuhn
(206) 225-0804
Ventana Media Contact
Marketing - marketing@ventanaresearch.com