Envision News

Leading cloud-based workforce optimization and engagement solution Click2Coach Cloud v12.1 now available to Five9, inContact, RingCentral, Talkdesk and TCN customers with new features

Now more than ever, Contact Centers must identify customer experience detractors and coach-able moments to deliver targeted coaching to agents. Envision’s latest release helps contact centers do just that.

Envision showcases patented, award winning solution Click2Coach® with more than 1500 guests and hundreds of speakers and vendors in Florida at ICMI’s Contact Center Expo in May.  

Envision, the leading provider of workforce optimization and contact center coaching solutions, announced today that A Place for Mom (“APFM”), the nation’s largest senior living referral service, selected Envision and Click2Coach Cloud to support their core mission of helping families find housing for their parents or loved ones.  

AVST TeamQ^® customers of any size can now get access to advanced quality monitoring with screen capture and coaching with Click2Coach^® Cloud.

Financial Services Company Counts on Envision for Coaching and Analytics in a 100% Virtualized Private Cloud Environment.

Envision was awarded GSA contract no. GS-35F-563GA allowing it to offer its Click2Coach line of software products to the US Government directly.

Contact centers of any size can use a feature-rich workforce optimization tool to boost member satisfaction through effective agent interactions. Red Canoe Credit Union notes ease of use and rapid adoption as key in the continued use of Click2Coach from Envision Telephony, Inc. 

Latest Patent Covers Methods for Desktop Data Recording for Customer-Agent Interactions.

Department of Defense Finance and Accounting Service Expands Recording and Coaching Capabilities with Click2Coach in a Private Cloud.

Envision recognized as a Hot Vendor and most improved vendor by independent analyst research firm Ventana Research

Envision with more than 20 years of innovation and experience in the contact center workforce optimization market, announced today that TMC, a global, integrated media company, has named Click2Coach and Click2Coach Cloud as a 2016 CUSTOMER Workforce Optimization Innovation Award winner.