Envision News

Envision Workforce Optimization & Engagement Solution Click2Coach® Cloud Integrates with Leading Cloud ACD Providers


Leading cloud-based workforce optimization and engagement solution Click2Coach Cloud v12.1 now available to Five9, inContact, RingCentral, Talkdesk and TCN customers with new features

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Envision Announces Click2Coach 12.1 with Speech Analytics Driven Coaching Capabilities


Now more than ever, Contact Centers must identify customer experience detractors and coach-able moments to deliver targeted coaching to agents. Envision’s latest release helps contact centers do just that.

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Envision Showcases New Speech Analytics and Data Driven Quality Monitoring at Contact Center Industry Event


Envision showcases patented, award winning solution Click2Coach® with more than 1500 guests and hundreds of speakers and vendors in Florida at ICMI’s Contact Center Expo in May.  

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A Place for Mom partners with Envision to improve customer experiences in support of families searching for senior care


Envision, the leading provider of workforce optimization and contact center coaching solutions, announced today that A Place for Mom (“APFM”), the nation’s largest senior living referral service, selected Envision and Click2Coach Cloud to support their core mission of helping families find housing for their parents or loved ones.  

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Envision Partners with AVST for an enterprise-class coaching solution


AVST TeamQ® customers of any size can now get access to advanced quality monitoring with screen capture and coaching with Click2Coach® Cloud.

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Fortune 1000 Financial Services Company and Subsidiaries Choose Envision Click2Coach


Financial Services Company Counts on Envision for Coaching and Analytics in a 100% Virtualized Private Cloud Environment.

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Envision awarded GSA contract number


Envision was awarded GSA contract no. GS-35F-563GA allowing it to offer its Click2Coach line of software products to the US Government directly.

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Red Canoe Credit Union Chooses Envision for Fraud Protection and Improved Member Services


Contact centers of any size can use a feature-rich workforce optimization tool to boost member satisfaction through effective agent interactions. Red Canoe Credit Union notes ease of use and rapid adoption as key in the continued use of Click2Coach from Envision Telephony, Inc. 

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Envision Issued Patent by US Patent Office


Latest Patent Covers Methods for Desktop Data Recording for Customer-Agent Interactions.

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Envision Expands with the US Government


Department of Defense Finance and Accounting Service Expands Recording and Coaching Capabilities with Click2Coach in a Private Cloud.

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Envision Receives WFO Hot Vendor Ranking by Ventana Research


Envision recognized as a Hot Vendor and most improved vendor by independent analyst research firm Ventana Research

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Envision Receives Workforce Optimization Innovation Award


Envision with more than 20 years of innovation and experience in the contact center workforce optimization market, announced today that TMC, a global, integrated media company, has named Click2Coach and Click2Coach Cloud as a 2016 CUSTOMER Workforce Optimization Innovation Award winner.

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