Whether you're onboarding with our cloud solution, on-premise, or you're looking for help to improve your existing usage of our solutions with training or custom reporting, we are here to help. We take pride in creating a predictable service experience for our customers so there will be no surprises.
Envision has been helping companies improve customer experience for more than 20 years. This experience allows us to ensure your implementation will be seamless and successful whether in the secure cloud or on-premise. We have developed a systematic configuration, installation and testing process with comprehensive training that will get your organization installed and live using our solutions quickly.
Here are the Six Steps to Going Live:
We develop and sell a world-class customer experience management solution, so you can bet we take our customer relationships very seriously and want to provide the best experience you can find. After implementation, we stand behind our solutions with world-class support provided by a team of highly trained engineering support professionals.
Entering support cases is easy and can be done either over the telephone or through our online customer portal. Case numbers are generated immediately, and an initial response time of 2 hours or less is our SLA. At anytime you can check your ticket status through the portal, and you also have access to our self service tools to help diagnose and correct your problem.
Here are a few highlights of what you can expect from our service organization:
Our Click2Coach solution allows you to capture interactions through call recording, web chat, email and social media. See the interaction from your customer’s point of view, as well as, the agent’s. Find calls simply using Click2Coach’s simple web interface and take action.
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Make an intelligent impact in your contact center and to your business with the data from customer interactions
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