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  • Back Office

    back office customer experience is often won or lost in the back office. schedule, forecast and perform quality monitoring on your back office operations and watch data accuracy, efficiency, productivity and customer satisfaction sore. strategies for back office here are som...

  • A Place for Mom partners with Envision to improve customer experiences in support of families search

    envision news a place for mom partners with envision to improve customer experiences in support of families searching for senior care 2/28/2018 envision, the leading provider of workforce optimization and contact center coaching solutions, announced today that a place for mo...