Call Center Software | Press Releases: Envision Telephony to Present and Exhibit at ACCE Conference

Workforce optimization solution on display in Las Vegas, NV October 5-9.

Seattle — 10/7/09— Envision Telephony, Inc., a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise, today announced the company will be exhibiting and presenting at the 2009 ACCE Conference at the Mandalay Bay Hotel in Las Vegas, NV from October 5-9, 2009.

In addition, on Thursday, October 8, 2009 at 2:15 pm in session 504 Connie Smith, industry consultant for Envision, will co-present a session with a major airline customer on how the airline achieves peak performance through quality monitoring. The session will cover how partnering with Envision has helped the airline achieve optimal quality performance in their contact center and the subsequent steps the airline has taken to build its quality program.

Attendees will also learn:
• How the airline aligned its quality monitoring program with company initiatives and yearly performance indicators to create a unified performance standard,
• How the airline’s redesigned evaluation form cut review time in half, thereby freeing up more time for coaching,
• What key improvements were gained in the areas of employee satisfaction and customer experience.

Envision will also be exhibiting at the conference in booth #604, where company representatives will be demonstrating Envision Centricity®, the award winning workforce optimization (WFO) platform that unifies Envision’s core WFO solutions within one robust, Web-based platform. While visiting the booth, attendees will also have the opportunity to be among the first to see the recently released Envision InteractionIQ™. Envision InteractionIQ is a right-sized speech analytics solution that simplifies the processing, search, and reporting of speech data from within audio recordings.

About Envision
Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to deliver world-class customer service. Envision Centricity™, the company’s innovative workforce optimization (WFO) platform, fully integrates Envision’s landmark Click2Coach® offering (including quality monitoring and e-learning) with powerful analytics, performance management and workforce management capabilities. The result is a robust and highly adaptable WFO suite designed to meet the critical and unique needs of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.

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Envision, Envision Telephony, Inc., Envision Centricity, Click2Coach and the Envision logo are registered trademarks of Envision Telephony, Inc. Envision InteractionIQ is a trademark of Envision Telephony, Inc. All other trademarks are the property of their respective owners.

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Envision Telephony to Present and Exhibit at ACCE Conference