Call Center Software | Press Releases: Envision Receives INTERNET TELEPHONY Magazine's 11th Annual Product of the Year Award

Envision Centricity Recognized for Outstanding Innovation

Seattle — February 5, 2009— Envision Telephony, Inc., a leading global provider of workforce optimization solutions for the contact center and enterprise, announced today that Technology Marketing Corporation’s (TMC®) INTERNET TELEPHONY magazine (www.itmag.com) has named Envision Centricity™ as a recipient of its 2008 Product of the Year Award.

“Kicking off the year with Internet Telephony’s Product of the Year award provides further validation of our tremendous progress in delivering leading edge contact center workforce optimization solutions to market,” said Tom Aiello, Envision’s Vice President of Sales & Marketing. “Since launching Envision Centricity in September we have received numerous industry accolades for the quality, innovation and customer benefits offered by the new product platform and its ability to enable world class customer service.”

Envision Centricity is a Web-based workforce optimization (WFO) platform that unifies Envision’s core technology solutions for the contact center. Envision Centricity significantly expands performance management capabilities by capturing, aggregating and displaying valuable information at the agent, center and enterprise levels. It allows customers to easily align key performance indicators in the center with those of the organization by providing flexible, personalized and analytics-driven dashboards that “right-size” the amount and types of customer interaction data being captured and presented.

Data becomes meaningful and transferable knowledge that allows decision-makers to identify and immediately react to trends that impact the contact center and business.

A full list of Product of the Year winners will be published in the February 2009 issue of INTERNET TELEPHONY magazine, (www.itmag.com).

About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.

About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.

About Envision
Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to deliver world-class customer service. Envision Centricity™, the company’s innovative workforce optimization (WFO) platform, fully integrates Envision’s landmark Click2Coach® offering (including quality monitoring and e-learning) with powerful analytics, performance management and workforce management capabilities. The result is a robust and highly adaptable WFO suite designed to meet the critical and unique needs of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.

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Click2Coach is a registered trademark, and Envision Telephony, Envision Centricity and the Envision logo are trademarks of Envision Telephony, Inc. All other trademarks are the property of their respective owners.

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Envision Receives INTERNET TELEPHONY Magazine's 11th Annual Product of the Year Award