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How Southwest Airlines Achieves Peak Agent Performance - The Successful Quality Program Makeover

Join Jona Berta of Southwest Airlines, and Connie Smith, industry consultant for Envision as they present a complimentary webinar titled, "How Southwest Airlines Achieves Peak Agent Performance - The Successful Quality Program Makeover".

You probably already know that a quality monitoring program is key to ensuring not only customer satisfaction, but also agent success. But, is your quality program as efficient, consistent, and measurable as it could be? 

Now is your opportunity to find out how a company known for its exceptional customer satisfaction and agent success does it. Find out about the key changes Southwest Airlines made in their quality program that helped them to offer a best in class customer and agent experience.

If you’re responsible for contact center performance, you won't want to miss this empowering Web session.

 

 

 

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