Envision | Quality at the Tip of the Spear for Revenue Generation and Cost Reduction

Presented by Keith Dawson, Principle Analyst with Frost & Sullivan, and Tom Aiello, SVP of Worldwide Sales for Envision Telephony.

Watch this webcast from CRMXchange Virtual Symposium and learn:
• Why traditional contact center metrics, such as customer satisfaction, first call resolution and handle time are only part of the ROI equation for continuous quality improvement
• How to build and maintain measures for revenue generation and cost reduction into your quality dashboard
• Why QA should be more focused on revenue and cost than ever before

Registration is required to view this event. Please register below.