July 08, 2014
Envision, with 20 years of innovation and experience in the contact center customer interaction optimization space, today announces eight new customers that have transformed their contact centers with Click2Coach Cloud, a unique cloud-based workforce optimization solution.
January 23, 2014
Contact centers of any size can use a feature-rich system to boost customer satisfaction through effective agent interactions.
June 13, 2013
Feedback surveys compared to agent evaluations of a customer interaction provides full-circle data to expand analysis of the customer interaction.
June 12, 2013
Envision brings together data from many inputs to provide one performance score, reducing monitoring time and the number of evaluations necessary to begin to improve agent effectiveness.
May 13, 2013
Envision further establishes product innovation that takes agent performance to a new level of transforming customer relationship
May 13, 2013
Understand what agents are doing before, during and after a customer interaction to understand both sides of the customer experience, and greatly improve efficiency.
November 01, 2012
Former vice president of sales and marketing rejoins company; founder and former CEO Rodney Kuhn remains Chairman of the Board
March 14, 2012
Envision, the leading provider of coaching and workforce optimization solutions for the contact center, was presented with a Bronze Stevie® Award in the Sales and Customer Service Solutions Technology Partner of the Year category. Envision’s success was fueled by new customers, existing customer growth, product updates and broad industry recognition for its leadership.
February 06, 2012
Seattle-based workforce optimization company is highest rated vendor for Adaptability
February 03, 2012
Powerful supervisor workflow; innovative AV player sets industry standards for speed and simplicity for search/queries/evaluations; brand-new, tabbed UI
January 31, 2012
New Customers, Existing Customer Growth, Product Updates and Industry Recognition Contribute to Company’s Success