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News & Events
Performance Coaching: The Missing Link to Agent Effectiveness
September 23, 2010
Did you know that companies who have implemented coaching programs are 50% more likely to have lower turnover, achieve 27% greater profitability and have 56% higher customer loyalty? Join Connie...
Delta Hotels and Resorts Takes A High Tech and High Touch Approach to Quality Monitoring and Coaching
May 27, 2010
Delta Hotels has catapulted agent performance through using Envision's Click2Coach product. Join Perry Kendall, Director, Delta Hotels and Resorts Global Reservation Services and Connie Smith,...