Envision | News & Events
News & Events
Envision joins PCI Security Standards Council as newest Participating Organization
November 9, 2010
Envision participates in key standards setting body to protect cardholder data
Seattle, WA/ November 9, 2010 — Envision, a leading global provider of workforce optimization (WFO) solutions and...
Envision to Demonstrate Workforce Optimization Solutions at IQPC International Call Center Expo in Miami, Florida
October 22, 2010
Seattle — October 22, 2010 — Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach®, the industry standard for contact center coaching and team...
Performance Coaching: The Missing Link to Agent Effectiveness
September 23, 2010
Did you know that companies who have implemented coaching programs are 50% more likely to have lower turnover, achieve 27% greater profitability and have 56% higher customer loyalty? Join Connie...
Envision to Present and Demonstrate New Click2Coach Features at the 2010 QATC Annual Conference
September 9, 2010
Seattle —September 8, 2010 — Envision, a leading global provider of workforce optimization (WFO) solutions and creator of Click2Coach, the industry standard for contact center coaching and team...
Envision Announces Complimentary Webinar for Contact Center "Performance Coaching: The Missing Link to Agent Effectiveness"
September 8, 2010
Companies with coaching programs are 50% more likely to have lower turnover, are achieving 27% greater profitability, and have 56% higher customer loyalty
Seattle —September 8, 2010 — Envision, a...
Envision Earns "Hot Vendor" Rating from Ventana Research
September 1, 2010
Envision is Highest Rated Vendor in Customer Assurance Total Cost of Ownership and Return on Investment
Envision Earns “Hot Vendor” Rating in Ventana Research’s
2010 Value Index for Agent...
Envision Announces 2010 Customer Excellence Award Winners
August 25, 2010
Envision recognizes Partners Healthcare, Delta Hotels, Alaska Airlines, and WestJet for delivering exceptional customer service from agents? desktops to enterprise decision makers
Seattle — August 25...
Envision Receives 2010 CRM Excellence Award from Customer Interaction Solutions Magazine
June 28, 2010
Envision Centricity honored for helping customer-focused organizations worldwide
Seattle — June 28, 2010— Envision, a leading global provider of workforce optimization (WFO) solutions and creator...
Envision Demonstrating New Click2Coach Capabilities June 14-18 at the 2010 ICMI ACCE Conference & Expo and the 11th Annual IQPC Call Center Week
June 14, 2010
Contact center pros can test drive leading coaching and agent effectiveness solution in New Orleans and Las Vegas
Seattle — June 14, 2010 — Envision, a leading global provider of workforce...
Delta Hotels and Resorts Takes A High Tech and High Touch Approach to Quality Monitoring and Coaching
May 27, 2010
Delta Hotels has catapulted agent performance through using Envision's Click2Coach product. Join Perry Kendall, Director, Delta Hotels and Resorts Global Reservation Services and Connie Smith,...