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Quality at the Tip of the Spear for Revenue Generation and Cost Reduction

December 10, 2009
Presented by Keith Dawson, Principle Analyst with Frost & Sullivan, and Tom Aiello, SVP of Worldwide Sales for Envision Telephony. Watch this webcast from CRMXchange Virtual Symposium and learn...

Automating Workforce Management to Maximize Results in a Minimized Economy

December 7, 2009
Presented by Connie Smith, Industry Consultant, Envision and President, SpotOn Enterprises Those performing manual WFM have always been challenged with finding ways to “do more with less,” but this...

How Southwest Airlines Achieves Peak Agent Performance - The Successful Quality Program Makeover

October 27, 2009
Join Jona Berta of Southwest Airlines, and Connie Smith, industry consultant for Envision as they present a complimentary webinar titled, "How Southwest Airlines Achieves Peak Agent Performance - The...