Envision | Identity protection
"Working within a hybrid virtual environment where more than 50 percent of our agents work from home is challenging. With Envision’s multi-site solution, we can quickly and easily identify agent knowledge and skill gaps and consistently coach to improve our performance, helping more of our clients to quit smoking."
Andrew Roberts, Free & Clear
Identity protection
PROTECTING WHAT IS MOST IMPORTANT
Envision Identity Protection Management™ (IPM) solutions enable you to protect your most valued asset – your customers, while reducing risk, protecting your brand and avoiding the hard and soft costs associated with non-compliance or a breach. The FTC estimates over 9 million Americans are subject to identity theft each year and customers are doing more to protect themselves, including scrutinizing more closely who they choose to do business with. Envision Identity Protection Management enables contact centers to go above and beyond industry standards of securing the sensitive personal information of their customers.
Envision Identity Protection Management™ solutions give contact centers the ability to eliminate confidential data from recordings, thereby going beyond regulatory standards for encryption and storage of searchable data and giving organizations unwavering confidence in the security of their customer’s sensitive data.
IDENTITY PROTECTION MANAGEMENT SOLUTION SET
Envision offers three solutions for Identity Protection Management for contact center interaction recordings (i.e., audio and screen), allowing your business to meet regulatory compliance, as well as any additional or specific organizational standards. All IPM options eliminate the capture of sensitive information within call recordings, thereby mitigating regulatory requirements for the handling of recordings containing this data.
- Manual Pause/Resume
- Automated Plug-In
- Customized Pause/Resume