Call Center Software: Training

Get ongoing training for your call center software solutions.

To ensure that your contact center quickly receives maximum value from Envision’s call center software solutions and achieves the highest possible return on investment across the entire solution lifecycle, we offer a series of expert call center training programs. Following installation, our training professionals come to your offices to conduct instructor-led courses. Web-based training is also available post-implementation for ongoing instruction in utilizing call center software solutions.

On-site training: These instructor-led classes use training guides and hands-on exercises to ensure your team has the knowledge they need to become productive quickly. As an Envision customer during the implementation process, you receive up to 20 hours of instructor-led training to maximize your use of Envision call center software solutions. During each session, a training specialist will help you customize your solution to meet your unique business needs.

Ongoing training: At Envision, we recognize that our customers’ training requirements may vary and change over time. Envision is pleased to offer continuous training after you’ve completed Envision’s initial training provided during your call center software implementation.

Post-Implementation training: Envision’s Enhanced Support package includes instructor-led or Web-based courses. A training specialist will contact you 30 to 40 days after our initial on-site training is complete to answer any questions your contact center may have about Envision’s call center software solutions. If you require further training on a specific topic, Envision can provide you with a recommended training plan. The goal of additional training is to revisit specific topics addressed in the initial training and to ensure that the enhancements made continue to meet your business needs.

Yearly two-day site visit: With Envision’s Enhanced or Enhanced Plus support package you can schedule a visit from a professional services engineer or a trainer. If you select a two-day site visit for training, you are provided with the following:

• A training specialist who will work with a member of your staff to define your training needs
• A training plan based on the call center software implementation course offerings
• Two days of call center software solution training based on your specific needs
• Opportunity for on-site consulting to help you maximize your investment in Envision technology.

To take advantage of a two-day site visit or to request additional training please contact your regional sales manager or send e-mail to training@envisioninc.com. Travel and expenses are not covered under these support plans. 

If your organization does not have an Enhanced or Enhanced Plus Maintenance Support plan, training is still available at the same rate as implementation training plus travel and expenses.

Customer Intimacy Web Training Series: Customer Intimacy Web Training Series: Each month Envision offers Web-based advanced learning opportunities for Envision customers who have completed on-site implementation training. These interactive events are designed to advance your call center’s knowledge and optimize your use of Envision's call center software by helping your organization become more efficient and effective. We invite our customers to take advantage of these learning opportunities to master their ability to use all of our products. View the current Web training schedule.

"Since implementing Click2Coach®, Delta GRS has increased call conversion rates by four percent, representing millions of dollars in revenue for the company."