Call Center Software: Professional Services And Implementation

Envision offers a predictable, sequential call center software implementation process that has been honed over the years to deliver measurable results for successful call centers. We follow that with proven training programs and advanced call center software solutions that enable your employees to take full advantage of the power of Envision technology as quickly as possible.

Envision’s systematic call center software implementation process typically lasts six to eight weeks and is designed to ensure that your call center software solutions are configured to meet your company’s exact business requirements. From data gathering to solution design, project management, installation and testing, Envision professionals will assess your situation, create appropriate designs, ensure technical stability and manage the process through to completion.

The six-step process includes:

Technical data gathering: We gather key information about your contact center and existing IT environment.

Solution design: With our call center software, we create a solution designed to meet your specific business needs and environment.

Implementation planning: Envision project managers use proven tools including detailed site preparation checklists, comprehensive project plans and acceptance reports, while guiding the deployment team through every step of the process.

Integration and system testing: Our professional service engineers handle technical details and system validation from server staging to testing in your contact center to ensure that your call center software solution can be fully utilized immediately upon deployment.

Training: On-site, instructor-led training is the key to making sure everyone in your organization can take full advantage of Envision features from day one.

Ongoing support: To make sure you know who to contact with product questions or feedback, we conduct a formal transition from the implementation team to the Envision support team for ongoing call center software solutions.