About Envision: Executive Team
Leading the way with call center solutions and more.
Rodney Kuhn, Founder and CEO
Envision was founded by Rodney Kuhn, a pioneer in the field of CTI and call center technology. Throughout his career, Kuhn has anticipated key industry trends and used his insight to create successful first-to-market products. Kuhn launched Envision in 1994 when he unveiled SoundByte Enterprise™. The winner of several major industry awards, SoundByte Enterprise was the technology behind many of the nation’s most successful call centers and it provided the foundation for Click2Coach®, which launched in June 2000. Kuhn’s vision also serves as the guiding force behind the development of Envision’s newest call center software solutions.
Prior to founding Envision, Kuhn played an important role in defining computer telephony standards while developing CTI-enabled voice messaging products for Active Voice, a leading manufacturer of voice processing systems.
Tom Aiello, Vice President of Worldwide Sales & Marketing
Tom Aiello has more than two decades of experience in the contact center industry in sales management, marketing and business development. Most recently Aiello served as senior director of sales and channel development for Aspect Software, a leading provider of contact center solutions. At Aspect, Aiello was responsible for the sales of the company’s performance optimization products distributed through both direct and indirect channels. Aiello also served as vice president of sales and channel development for CenterForce Technologies before it was acquired by Aspect. While at CenterForce, he was responsible for North American channel distribution strategy and alliances and was able to increase the channel from two to twenty partners. In addition, Aiello ran sales and marketing at RightForce, LLC.
David Wickler, Vice President of Support & Services
David Wickler brings more than 15 years of experience in large-scale service engineering and support. Prior to joining Envision, Wickler served as the Customer Support Manager for Boeing’s Defense and Space Group, where he oversaw maintenance and support for 40,000 computers and peripherals, ranging from desktop PCs to state-of-the-art DEC minicomputers. As Customer Support Manager, Wickler supervised a large team of engineers and facilitated his group’s business relationship with Dell and other leading hardware vendors.
Before assuming the role of Customer Support Manager, Wickler held a wide range of managerial and engineering positions in Boeing’s Defense and Space Group. He began his high-tech service and support career with Honeywell. Today his expertise encompasses electronics, personal and mainframe computers, and server maintenance.
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"With Click2Coach we reduced the time required to retrieve and evaluate customer-agent conversations from hours to minutes."
Sandy Bailey, senior coordinator of customer service, Petro-Canada
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