Call Center Software Products: Envision Full-Time Recording
Envision full-time call center recording includes selective and VoIP or IP-based recording for compliance or audit purposes.
Designed to make it easy to save, archive and retrieve a record of every customer interaction, Envision Full-Time Recording™ software is an ideal solution for financial institutions, insurance companies and other organizations that must meet regulatory compliance and verification requirements, as well as any company that recognizes the value of recording customer interactions for archival and call center training purposes.
Offering the utmost in flexibility, Envision Full-Time Recording can be easily deployed in multi-site call center environments. It provides instant retrieval of archived audio files from both local and networked storage systems. In addition, Envision Full-Time Recording offers high levels of security by enabling system administrators to control access through secure login and passwords for authorized users.
Created to provide seamless interoperability with Envision Quality Monitoring, Envision Full-Time Recording can help your contact center develop agents who have the skills needed to create stronger, more profitable customer relationships.
At the core of Envision Business Intelligence, Envision Full-Time Recording allows the enterprise to capture all customer interactions in order to improve understanding of the issues affecting the customer experience.
Key features of Envision Full-Time Recording include:
Voice over Internet Protocol (VoIP): Envision Full-Time Recording provides support for recording in pure VoIP environments and uses existing interfaces to support the recording and playback of voice and screen.
Extensive search and retrieval capabilities: Envision Full-Time Recording offers a wide range of search features and capabilities, including wildcard-based search and filtering for all system and dynamic data fields.
Distributed architecture: Envision Full-Time Recording offers full support for distributed architectures based on the Microsoft® Windows Server operating system.
Complete integration with Envision Quality Monitoring: Envision Full-Time Recording was designed for seamless interoperability with Envision Quality Monitoring, with support for multiple quality monitoring and logging servers.
Support for multiple call centers: The multi-site edition of Envision Full-Time Recording enables logging servers to coexist with quality monitoring servers in multiple locations.
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"With Click2Coach, our agents have reduced their call handling time by 17 percent, to just under two minutes, while simultaneously improving the customer interaction. Both of these accomplishments result directly from coaching and show that you can improve quality and efficiency at the same time."
Charlie Moore, customer service director, Borders Group
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Have a question? Contact Envision today.
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