Executive Team

Rodney Kuhn 

Founder and CEO 


Envision was founded by Rodney Kuhn, a pioneer in the field of CTI and call center technology. Throughout his career, Kuhn has anticipated key industry trends and used his insight to create successful first-to-market products. 



Kuhn launched Envision in 1994 when he unveiled SoundByte Enterprise™. The winner of several major industry awards, SoundByte Enterprise was the technology behind many of the nation’s most successful call centers and it provided the foundation for Click2Coach®, which launched in June 2000. Kuhn’s vision also serves as the guiding force behind the development of Envision’s newest solutions. 



Prior to founding Envision, Kuhn played an important role in defining computer telephony standards while developing CTI-enabled voice messaging products for Active Voice, a leading manufacturer of voice processing systems.

David Wickler 

Vice President of Professional Services



David Wickler brings more than 15 years of experience in large-scale service engineering and support. 
Prior to joining Envision, Wickler served as the Customer Support Manager for Boeing’s Defense and Space Group, where he oversaw maintenance and support for 40,000 computers and peripherals, ranging from desktop PCs to state-of-the-art DEC minicomputers. 



As Customer Support Manager, Wickler supervised a large team of engineers and facilitated his group’s business relationship with Dell and other leading hardware vendors.



Before assuming the role of Customer Support Manager, Wickler held a wide range of managerial and engineering positions in Boeing’s Defense and Space Group. He began his high-tech service and support career with Honeywell. Today his expertise encompasses electronics, personal and mainframe computers, and server maintenance.

David Harvey

Executive Director of Customer Retention and Sales



David Harvey brings more than 15 years of experience in managing technology sales and sales teams focused on contact center solutions. 



Harvey first joined Envision back in early 2000. Prior to re-joining Envision, Harvey spent 6 years with Varolii as Managing Director for Strategic Accounts. During his time at Varolii his responsibilities included enterprise account acquisitions and managing account teams that were responsible for close to 30M in annual revenue. His teams managed and maintained relationships with fortune 100 companies and how they in turn, communicated with their customers. 



As Envision’s Director of Customer Retention and Sales, David is responsible for managing all aspects of the sales process and retaining and growing relationship with existing customers.

Shane Steffen 

Director of Finance and Operations


Shane Steffen has more than 15 years experience managing corporate finance and operations. 



Prior to working for Envision, Steffen was the controller for Sabey Corporation where he was charged with managing all accounting functions for 28 entities including the parent corporation, multiple real estate companies, and a medical device company.

Steffen also volunteers with Food In Motion, which is a program in cooperation with OPERATION: Sack Lunch, helping transport food from NW Harvest in Kent to a group of Seattle Meal Providers once a week. 



As Director of Finance and Operations, Steffen is responsible for managing all aspects of corporate finance and sales operations for both the US and Europe. He is also responsible for strategic financial planning for both short and long term business growth.

Arun Thomas 

Director of Engineering



Arun Thomas has more than 20 years experience in leading software engineering teams. 



Prior to joining Envision, Thomas was director of engineering for Who’s Calling, Inc., where he managed a $2 million budget and directed a team responsible for software engineering.

Thomas also served as manager of applications engineering at WatchMark Corp., where he managed a team of 60 designers, developers and support engineers, as well as a $5 million R & D budget. 



As Envision’s director of development, Thomas leads the software engineering team and is responsible for the continued development, maintenance, and design of the company’s core workforce optimization solutions. Thomas is also charged with identifying and executing joint development projects with outside vendors. 


Mr. Thomas holds an MBA and a PhD in chemical engineering from John Hopkins University.

Peter Ferrara 

Customer Support Manager 



Peter Ferrara has more than 10 years experience leading customer facing technical departments across a wide range of industries including professional services, financial services, and information systems. 



Prior to joining Envision, Ferrara served Waggener Edstrom in project management for their service desk management team where he implemented incident and problem management best practices that resulted in a 21% reduction of incidents. Ferrara also served Harland Financial Solutions as senior manager of technical services where he restructured the technical services team, provided project management for the company’s largest customers including Toyota, Sun Trusts, and Citi National, and rolled out a new flagship product built on Microsoft technology.



As Envision’s Customer Support Manager, Pete leads Envision’s customer support team of eight, ensuring an uncompromising customer experience to Envision customers, allowing them to align contact center and organizational objectives while closely measuring, managing and improving what really matters to their specific business.