News & Events:

in the news:
Friday, Dec 18, 2009
Data Privacy as a Call Center Strategy
Companies collect and monitor information in their contact centers more than eve... | More
Monday, Aug 31, 2009
CRM and Contact Center Tools Find Their Footing
None of the breakthrough technologies of the last 15 years had real impact on bu... | More
web events:
Thursday, Dec 10, 2009
Quality at the Tip of the Spear for Revenue Generation and Cost Reduction
Presented by Keith Dawson, Principle Analyst with Frost & Sullivan, and Tom Aiel... | More
Monday, Dec 7, 2009
Automating Workforce Management to Maximize Results in a Minimized Economy
Presented by Connie Smith, Industry Consultant, Envision and President, SpotOn E... | More

press releases:
Wednesday, Mar 10, 2010
Envision Names Mark C. Perrin Executive Vice President of Sales and Service
Sales Executive Brings More Than 20 Years of Sales and Business Leadership acros... | More
Tuesday, Mar 2, 2010
The Defense Finance and Accounting Service - Cleveland Site (DFAS-CL) Deploys Envision Centricity in Contact Center
World's largest finance and accounting operation's Cleveland contact center now ... | More
Friday, Jan 1, 2010
Envision Ends Landmark Development Year with Launch of New Right-Sized Speech Analytics solution, Partnerships and Awards
2009 Features Major Contact Center Workforce Optimization Technology Strides | More



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Teresa Schwarz, manager, performance management, Blue Cross of Idaho




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