News & Events:

in the news:
Tuesday, Apr 8, 2008
Taking Agent Training Beyond the Classroom
Customer Management Insight - USA
E-learning software for agents does n... | More
Tuesday, Apr 1, 2008
Productivity and Workforce Management
Destination CRM- USA
WFM solutions typically pay for themselves in under... | More
roundtables:
Jun 25, 2008 9:00 AM - 2:30 PM
Contact Center Leadership: What Makes Great Leaders so Great?
Hilton Anatole
Dallas, United States
More
conferences:
May 19-21, 2008
Call Center Demo Dallas
Hotel Intercontinental
Addison, United States
More
web events:
Thursday, Apr 10, 2008
Creating the Nike Brand Experience within the Contact Center
Presented by Kim Goff, Nike and Connie Smith, Envision at 9:00 a.m. Pacific | More
Tuesday, Jan 15, 2008
Resolve to be a Better Call Center Manager in 2008: Here's How
Presented by Connie Smith, chief evangelist, at 9:00 a.m. Pacific | More

press releases:
Wednesday, Apr 30, 2008
Envision Awarded Frost & Sullivans 2008 North America Contact Center Speech Analytics Product Line Strategy Award
Envision Telephony is the recipient of the 2008 Frost & Sullivan Product Line St...
Tuesday, Apr 29, 2008
Envisions Chief Evangelist Receives International Association of Reservation Executives (IARE) Excellence Award
Connie Smith Awarded the IARE Spirit Award at the 2008 IARE Annual Conference | More



"We selected Click2Coach because we wanted to increase agent effectiveness and customer satisfaction…The investment in Click2Coach is an excellent example of that commitment."

Monica Cones, first senior vice president, San Diego County Credit Union




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