Being better, faster and cheaper are not easy promises to live up to, but at Envision we do this by providing an exceptional product on-premise or in the secure Microsoft Azure cloud with flexible licensing models and quick implementation. Our customers see faster and greater ROI as a result. In other words you get the products you need to manage to a better customer experience while getting world class service and support from Envision and our partners.
With our solutions you have the flexibility to have your WFO solution installed on-premise in your data center or in the secure Microsoft Azure cloud. Both have their advantages and benefits, and if you're not ready for the cloud today read below how we can help migrate you and your data when you are ready.
Cloud benefits include:
On-premise benefits include:
Learn more about the benefits of secure WFO in the cloud.
Our solutions are priced better and cheaper to meet your budget and preferred model. A low monthly software-as-a-service (SaaS) subscription fee can be used for our cloud solution or on-premise solution. Another option for our on-premise solution is a traditional perpetual license that can be acquired ensuring you own the license for the software.
Using a SaaS subscription, you are not locked into a long-term contract but a 12-month contract which allows you to reassess your WFO tools and strategy every year. It also allows you to charge the costs for the solution as an operating expense, which may be desirable to your CFO. Perpetual licensing is generally a capital expense, and must be depreciated over 3-5 years which locks you into a vendor relationship and product that may not fulfill your needs in as soon as two years from now.
"Click2Coach not only helps us remain compliant, but also assists our agents get the coaching they need to deliver tremendous member experiences."
- Lynn Roberts Contact Center Manager, Seattle Metropolitan Credit Union
"Click2Coach is a terrific tool, as it is applicable every day in our contact center."
- Dustin DeGroot Customer Service Team Lead, Nike Golf
"Click2Coach is a tool with which we measure our quality of sales service and use the results to refine the coaching process towards gaining optimal customer service."
- Marcus Adä Vice President Sales, Ingram Micro
For more than 20 years, Envision has been providing award-winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. We understand the opportunities and challenges contact centers face. Data from omnichannel interactions including phone, e-mail, web chat and social medial can help quickly identify patterns and trends, optimize operations and transform customer relationships.
Our experience is vast having worked with many different organizations of all sizes ranging from ten agents to multi-site multi-lingual global organizations with thousands of agents. We have experience in verticals ranging from financial, retail, healthcare, collections, BPOs amongst others.
All of these customers have improved customer experience in their organizations leveraging our integrated line of products including quality monitoring, performance analytics, automated scorecards, performance management, desktop/back-office analytics, speech analytics, workforce management, coaching and eLearning.
By delivering measurable improvement to people, processes and technology. Envision's customers trust them to deliver a world-class customer experience that leads to increased revenue and reduced costs.
Our focus is squarely on making our customer successful. We specialize in all different demographics of business including: financial services, technology, retail, travel & hospitality, healthcare & insurance, telecommunications & utilities ranging in all different sizes from the corporate giant to the startup.
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Make an intelligent impact in your contact center and to your business with the data from customer interactions
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