Better, Faster, Sensible

Being better, faster and sensible are not easy promises to live up to, but at Envision we do this by providing an exceptional product on-premise or in the secure Microsoft Azure cloud with flexible licensing models and quick implementation. Our customers see faster and greater ROI as a result. In other words you get the products you need to manage to a better customer experience while getting world class service and support from Envision and our partners.

Cloud or On-Premise

With our solutions you have the flexibility to have your WFO solution installed on-premise in your data center or in the secure Microsoft Azure cloud. Both have their advantages and benefits, and if you're not ready for the cloud today read below how we can help migrate you and your data when you are ready.

Cloud benefits include:

  • Use of our multitenant solution which is built in the secure Microsoft Azure Cloud
  • Faster onboarding time with lower costs
  • Automatic upgrades to the latest features and functionality
  • Low monthly subscription fee per user (billed annually)
  • No SQL Server, recording storage or other third party licenses required lowers your costs
  • Data is encrypted during transmit and at rest in your private storage
  • You get geo redundancy without the costs offering 99.9% uptime
  • Data is automatically backed up and you can scale and store your data for as long as you desire
  • Secure access from anywhere, monitored by Microsoft Azure security personnel

On-premise benefits include:

  • Complete control of your solution within your own data center
  • Non-proprietary, virtualized hardware support
  • You manage the system, application and resources in a virtualized environment
  • Upgrades included and controlled by you
  • Our services group assists you in deployment, initial and on-going training
  • Full migration to our multitenant Microsoft Azure cloud product is available
  • Migration includes moving your data and recordings to the cloud

Learn more about the benefits of secure WFO in the cloud.

Saas or Perpetual Licensing

Our solutions are priced better and cheaper to meet your budget and preferred model. A low monthly software-as-a-service (SaaS) subscription fee can be used for our cloud solution or on-premise solution. Another option for our on-premise solution is a traditional perpetual license that can be acquired ensuring you own the license for the software.

Using a SaaS subscription, you are not locked into a long-term contract but a 12-month contract which allows you to reassess your WFO tools and strategy every year. It also allows you to charge the costs for the solution as an operating expense, which may be desirable to your CFO. Perpetual licensing is generally a capital expense, and must be depreciated over 3-5 years which locks you into a vendor relationship and product that may not fulfill your needs in as soon as two years from now.

  • "Click2Coach not only helps us remain compliant, but also assists our agents get the coaching they need to deliver tremendous member experiences."

    - Lynn Roberts Contact Center Manager, Seattle Metropolitan Credit Union

  • "Click2Coach is a terrific tool, as it is applicable every day in our contact center."

    - Dustin DeGroot Customer Service Team Lead, Nike Golf

  • "Click2Coach is a tool with which we measure our quality of sales service and use the results to refine the coaching process towards gaining optimal customer service."

    - Marcus Adä Vice President Sales, Ingram Micro

Industry Expertise

For more than 20 years, Envision has been providing award-winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. We understand the opportunities and challenges contact centers face. Data from omnichannel interactions including phone, e-mail, web chat and social medial can help quickly identify patterns and trends, optimize operations and transform customer relationships.

Our experience is vast having worked with many different organizations of all sizes ranging from ten agents to multi-site multi-lingual global organizations with thousands of agents. We have experience in verticals ranging from financial, retail, healthcare, collections, BPOs amongst others.

All of these customers have improved customer experience in their organizations leveraging our integrated line of products including quality monitoring, performance analytics, automated scorecards, performance management, desktop/back-office analytics, speech analytics, workforce management, coaching and eLearning.

Results

Envision's call center software solutions

By delivering measurable improvement to people, processes and technology. Envision's customers trust them to deliver a world-class customer experience that leads to increased revenue and reduced costs.

Our focus is squarely on making our customer successful. We specialize in all different demographics of business including: financial services, technology, retail, travel & hospitality, healthcare & insurance, telecommunications & utilities ranging in all different sizes from the corporate giant to the startup.

  • "Click2Coach not only helps us remain compliant, but also assists our agents get the coaching they need to deliver tremendous member experiences."

    - Lynn Roberts Contact Center Manager, Seattle Metropolitan Credit Union

  • "Click2Coach is a terrific tool, as it is applicable every day in our contact center."

    - Dustin DeGroot Customer Service Team Lead, Nike Golf

  • "Click2Coach is a tool with which we measure our quality of sales service and use the results to refine the coaching process towards gaining optimal customer service."

    - Marcus Adä Vice President Sales, Ingram Micro

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