Click2Coach records the voice and screen from customer interactions, as well all the agent desktop keystrokes and application workflow that agent conduct before, during and after an interaction.
Click2Coach allows you to review the voice and screen interaction and view reports in an online dashboard so you can quickly trouble areas that need improvement or key words or phrases that are trending.
Click2Coach helps you quickly make necessary improvements to ensure a high level of customer satisfaction with easy training tools to coach agents at their desks in between customer interactions.
user/month1 (billed annually)
user/month1,2 (billed annually)
1 For enterprise customers with more than 100 users please call for pricing
2 Enablement Plus Plans Available: Workforce Management, Back Office Analytics, Speech Analytics and PCI enablement
Click2Coach has not only helped to decrease our training time by three days, but enables our recent hires to go from sounding and feeling like "new agents" to sounding and feeling more like experienced agents much faster. We saw quality assurance scores improve by 20 percent by the end of the first month.
Click2Coach offers what you need to make a positive impact on your business by improving your customer experiences. You get an easy-to-implement and easy-to-use, feature-rich solution—including interaction recording (e.g. phone voice and screen, e-mail, chat, social media), desktop activity recording during an interaction (e.g. keystrokes, notes fields) evaluation and feedback, agent coaching and training and robust analytics and reporting—all at a fraction of the cost of other solutions.
With many other solutions, it’s cost prohibitive to purchase this type of solution unless you have more than 100 customer service representatives. The advantage of Click2Coach is that it doesn’t matter if you have five customer services representatives or 1,000. Anyone can take advantage of this low-cost solution, and be up and running and on your way to loyal customers in just minutes!
Take a look at what Click2Coach can do. Then, take Click2Coach on a risk-free test drive today. Click2Coach delivers the customer experience analytics and optimization process that helps small and large Envision customers like Camis, Southwest Airlines, Starbucks and Talbots – and it will work for your business, too.
Click2Coach records all audio and screen activity from phone conversations, including any CTI events like ANI and DNIS (with most of the popular ACDs), as well as all desktop and workflow activity like what applications are opened and closed and anything that is typed onto the screen before, during and after a customer interaction.
All you need with Click2Coach is a desktop PC and either a soft (best) or hard phone to capture recordings. You’ll also need an IE (version 9 or higher), Chrome or Firefox Internet connection to use the product and access your data in the cloud.
English, German and Spanish.
Absolutely, Click2Coach can be used across multiple locations, multiple sites and for remote customer service representatives. All the recordings, feedback, evaluations and training can be delivered right to the representatives’ desktops, no matter where they are located.
Envision understands that the confidentiality, integrity and availability of our customers' information are vital to their business operations and our own success. We use a multi-layered approach to protect key information, and we are constantly monitoring and improving our application, systems, and processes to meet the growing demands and challenges of security. Data is transmitted across encrypted links and Envision tests all code for security vulnerabilities before release, and regularly scans our network and systems for vulnerabilities.
Changing the number of customer service representatives is easy and can be done at any time. It’s all managed at the administrator level within the Click2Coach product.
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