With Envision, we have everything we need to manage and improve contact center performance—coaching, e-learning, workforce management and analytics—in one place. I can pull reports, drill down and look at trends. The insight we need is at our fingertips.

Strategic

Use voice of the customer data to find out what is trending now and use that data to make intelligent decisions.

Operational

Increase operational efficiency with multi-dimensional analytics to take agent performance to a whole
new level.

Transformational

Transform every interaction into lasting customer relationships with coaching to improve agent effectiveness.

Trainer

$25

user/month1 (billed annually)

  • On-the-fly training/eLearning
  • Coaching packages
  • Agent desktop delivery
Professional

$50

user/month1 (billed annually)

  • On-the-fly training/eLearning
  • Coaching packages
  • Voice and screen recording
  • Audio and video playback
  • Desktop recording
  • Unlimited evaluations
  • Agent desktop delivery
Professional Plus

$65

user/month1,2 (billed annually)

  • On-the-fly training/eLearning
  • Coaching packages
  • Voice and screen recording
  • Audio and video playback
  • Desktop recording
  • Unlimited evaluations
  • Agent desktop delivery
  • Desktop analytics/data tagging
  • now!Cloud
  • Net Performance Score

1 For enterprise customers with more than 100 users please call for pricing
2 Enablement Plus Plans Available: Workforce Management, Back Office Analytics, Speech Analytics and PCI enablement