With Envision, we have everything we need to manage and improve contact center performance—coaching, e-learning, workforce management and analytics—in one place. I can pull reports, drill down and look at trends. The insight we need is at our fingertips.

Strategic

Use voice of the customer data to find out what is trending now and use that data to make intelligent decisions.

Operational

Increase operational efficiency with multi-dimensional analytics to take agent performance to a whole
new level.

Transformational

Transform every interaction into lasting customer relationships with coaching to improve agent effectiveness.

$50

per user / per month

Perfect for small businesses with 5-99 customer service reps in one location.

  • On-the-fly training/eLearning
  • Coaching packages
  • Voice and screen recording
  • Audio and video playback
  • Desktop recording
  • Unlimited evaluations
  • Agent desktop delivery

OPTIONAL ADD-ONS

  • Desktop data tagging
  • now!Cloud
  • Net Performance Score™
  • PCI security
  • Speech analytics

$35

per user / per month

Ideal for mid-sized businesses with 100-199 customer service reps in one or more locations.

  • On-the-fly training/eLearning
  • Coaching packages
  • Voice and screen recording
  • Audio and video playback
  • Desktop recording
  • Unlimited evaluations
  • Agent desktop delivery

OPTIONAL ADD-ONS

  • Desktop data tagging
  • now!Cloud
  • Net Performance Score™
  • PCI security
  • Speech analytics

Most robust option for large contact centers with 200+ customer service reps.

  • On-the-fly training/eLearning
  • Coaching packages
  • Voice and screen recording
  • Audio and video playback
  • Desktop recording
  • Unlimited evaluations
  • Agent desktop delivery

OPTIONAL ADD-ONS

  • Desktop data tagging
  • now!Cloud
  • Net Performance Score™
  • PCI security
  • Speech analytics