SOLUTIONS
THAT WORK
RELIABLE, EFFICIENT, & SMART
Envision | Centricity
SOLUTIONS
"It’s terrific that these products are on one platform from a single vendor…It has helped us change the way we train our employees and allowed us to focus on providing superior service."
Teresa Schwarz, Blue Cross of Idaho
Centricity
Deliver Customer Experience without Compromise
Envision Centricity™ enables superior team performance by delivering all the tools you need for complete workforce optimization (WFO). Through a customizable, easy-to-use console, you can capture, aggregate, monitor and analyze all the information you need at the agent, center and enterprise levels. Centricity includes Envision’s Click2Coach and Workforce Management solutions and is backed by our Performance Assurance Program.
INCLUDED IN THIS SOLUTION SUITE ARE:
Click2Coach® provides call center supervisors with the training, quality monitoring and evaluation tools they need to develop agents who have the skills and knowledge.
Get the most out of you workforce with the Envision Workforce Management™, a sophisticated but easy-to-use scheduling, forecasting and staffing adherence solution designed to simplify the complexities of managing contact center personnel and activities.
Envision Analytics drives call center efficiency and helps reduce costs by delivering a single, comprehensive view of performance at both the strategic and tactical level.
Envision Identity Protection solutions enable you to protect your most valued asset – your customers – while reducing risk, protecting your brand and avoiding the hard and soft costs associated with non-compliance or a breach.
