Envision | Tip of the Week

Did you know that for every 1% improvement increase in employee satisfaction there is a 2% improvement increase in customer satisfaction?

The top 5 attributes that drive employee sat in contact centers are:

Feeling appreciated for the work they do

Not working in a stressful environment

Feeling valued and respected

Advancement opportunities

Effective utilization of employee’s skills and talents

How are you improving your employee, and therefore, customer satisfaction?

Learn more in this white paper.