Posted by: Connie Smith
Today's Call Center Quick Tip comes from Kim Goff, quality manager for Consumer Services at Nike:
Tool Time
Keeping our team up to speed on all of our products and procedures, means making sure they are familiar with the tools that hold all of the information to keep them educated. Every so often we will send out a question through eLearning that takes them to their tools to find the answer. The first to respond knows they are the winner of a fun prize when they hear the remote control Hummer coming down the hall with the prize in the back. It’s simple, easy, and fun!
What are you doing to keep your team engaged in training for products and procedures?
Post tags: Kim Goff, call center motivation, QA, call center coaching, call center, contact center
flickr photo courtesy of Capt Kodak.
12:07 PM
