As 2008 approaches, many people are making lists of resolutions and things to do in the New Year. Phil Gerbyshak at Make it Great! pointed out a new trend called the "F List," which lists five (or more!) great blogs that may be "under noticed." The idea is to give exposure to blogs that you learn and grow from, while also uncovering new sites along the way. So, I submit my five sites to the ever-growing "F List:"

• http://callcenterqablues.blogspot.com/ -- the Call Center QA Blues gives great insights into the daily life of a quality analyst.
• http://www.qaqna.com -- Call Center QA Questions and Answers by Tom Vander Well is always full of good advice and insightful stories of the call center world.
• http://customersrock.wordpress.com/ -- Customers Rock! by Becky Carroll includes tales of customer experiences and how companies are continuing to improve their interactions.
• http://www.customersarealways.com/ -- Customers Are Always by Maria Palma. Maria pulls from her experiences in retail and in call centers to provide ideas and commentary on superior customer service.
• http://www.serviceuntitled.com/ -- Service Untitled covers customer service and customer experiences as well.

Here are the original F List contributions as well:

• http://littlemissteacher.blogspot.com/
• http://insideschools.blogspot.com/
• http://www.toddseal.com/rodin/2007/12/in-my-backyard-please/
• http://www.leadertalk.org/
• http://www.carla.umn.edu/speechacts/sp_pragmatics/home.html
• http://www.slowdownfast.com/blog
• http://www.inspirepossibility.com/blog
• http://coconutheadsets.com/
• http://middlezonemusings.com/
• http://www.theideadude.com/
• http://sharecompassion.blogspot.com/

What has made your reading list in 2007 and 2008? I'd be interested in hearing about your additions to the F List as well. You can participate by creating a new post on your blog, adding 5 of your "unsung heroes" of the blog world, and cutting and pasting the above links to your post.

Post tags: F List, Phil Gerbyshak, contact center, call center, contact centre