Service Untitled posted an entry today entitled "Do happy employees give better service?" and I thought that it was another great example of the Employee/Customer Value Asset Chain, which I have talked about many times here. The article states:

You’ve probably had a job you didn’t like. Were you motivated to provide great service? I know I wouldn’t be. When I like my job, I really want to provide great service. I want to go above and beyond to make the customer happy - that way they have a positive view of the company I’m working for.

There will always be really exceptional people that will provide great service and maintain a good attitude even if the rest of the things aren’t that good. Those people are very rare, though, and I am sure they would provide even better service if they were in a job that they really liked.

I agree with the assertion that when people like their jobs, they are more likely to provide legendary customer experiences. So, what is your company doing today to make CSRs set for success? How can you provide a great employee experience so that front-line employees are motivated to provide legendary customer experiences?

Read more about the Employee/Customer Value Asset Chain:

• Employees as Assets
• Employee Value = Company Value
• Employee/Customer Asset Value Chain
• Taking Care of Employees
• Employee & Customer Experiences

Post tags: Service Untitled, customer service, customer satisfaction, employee satisfaction, call center