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Blog
Friday, Apr 27, 2012
In today's environment, it is important to forecast not only the amount of calls coming into your contact center but also be able to forecast faxes, web chats, and emails. With the importance on...
Thursday, Apr 12, 2012
Envision Networking Reception, May 8
With ACCE here in our hometown, we think it’s appropriate that we bring our friends and colleagues together for an evening of...
Wednesday, Mar 28, 2012
Join us in Seattle for ACCE 2012 and enjoy a $300 discount as a friend of Envision!
Produced by ICMI, ACCE is the premier global gathering for the contact center industry. It's the essential forum...
Wednesday, Mar 14, 2012
At this years Stevies Awards for Sales and Customer Service, Envision was presented the the Bronzie Stevie Award in the Sales and Customer Serice Solutions Technology Partner of the Year Category....
Friday, Jan 13, 2012
Our very own Doug Geganto, Envision Senior Applications Consultant, has developed this series to showcase how Envision & Vermont Teddy Bear worked together to successfully align both corporate...
Wednesday, Dec 7, 2011
Welcome to our guest blogger, Scott Ray, Customer Advocate Manger at Envision.
This time of year, thankfulness is a focus. It's also the time of year when calls are heavy, tensions are high, and...
Saturday, Nov 19, 2011
Envision is a pioneer is delivering team coaching and performance improvement products and services to the contact center. The company’s Click2Coach integrates quality monitoring and management,...
Wednesday, Sep 28, 2011
We are participating in a series of speaking engagements focusing on Contact Center best practices. Join us at the following educational events!
October 12, in Huntersville, NC, Jim Walker, Business...
Tuesday, May 31, 2011
Just when call centers were starting to get their arms around the multichannel mix of phone, IVR, email and chat, somebody goes and piles another package on top. Social media. ICMI takes a look at...
Wednesday, May 25, 2011
How to Integrate Social Media, the Newest Customer Contact Channel, into your Quality Monitoring Program
It doesn’t seem that long ago that “electronic transmissions”, or, email was introduced to...