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	<title>Envision Blog</title>
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	<pubDate>Wed, 07 May 2008 14:51:15 PST</pubDate>
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	<item>
		<title>Youâ¬"re Invited: Envision Roundtable - June 25</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=226</link>
		<description><![CDATA[Attention all contact center professional&amp;rsquo;s in the&amp;nbsp;Dallas area! Envision is...]]></description>
		
		
		<category><![CDATA[Events]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 07 May 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=226&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Up-selling Challenge </title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=224</link>
		<description><![CDATA[
Today's Call Center Quick Tip comes from Jamie Torgerson, a general manager in the contact center...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 05 May 2008 08:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=224&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>IARE Annual Conference</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=223</link>
		<description><![CDATA[I have just returned from the 2008 International Association of Reservation Executives (IARE)...]]></description>
		
		
		<category><![CDATA[Events]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 29 Apr 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=223&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Quality Evaluations - What&apos;s the Average?</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=221</link>
		<description><![CDATA[It seems that no matter where I am, people are always interested in knowing what the best practices...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 25 Apr 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=221&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Call Center Quick Tip -- Management Involvement </title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=217</link>
		<description><![CDATA[Today's Call Center Quick Tip comes from Brian Freer, manager of provider services at Capital...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Thu, 17 Apr 2008 14:08:15 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=217&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Nike Webinar</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=216</link>
		<description><![CDATA[&amp;nbsp;
This last Thursday Envision had the pleasure of hosting a Web event, &amp;quot;Creating...]]></description>
		
		
		<category><![CDATA[Events]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 15 Apr 2008 11:37:36 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=216&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>New Hire Training Tips</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=215</link>
		<description><![CDATA[On April 2nd I was in Atlanta facilitating an educational Roundtable for local contact center...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 07 Apr 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=215&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Rising Star Program</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=214</link>
		<description><![CDATA[Today's Call Center Quick Tip comes from Jamie Torgerson, a general manager in the contact center...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Thu, 03 Apr 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=214&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Economics of Customer Service</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=213</link>
		<description><![CDATA[Jackie Huba&amp;nbsp;wrote an excellent analysis entitled Mouthonomics describing how great customer...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 01 Apr 2008 09:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=213&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>CCNG Regional Meeting </title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=212</link>
		<description><![CDATA[Yesterday I spoke at a CCNG Regional Meeting in Lisle, Illinois a suburb just outside of...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 28 Mar 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=212&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>America&apos;s Most Admired Companies</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=210</link>
		<description><![CDATA[Fortune Magazine just recently issued an article detailing America's Most Admired Companies. They...]]></description>
		
		
		<category><![CDATA[General]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 24 Mar 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=210&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Call Center Quick Tip -- Celebrate Success!</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=204</link>
		<description><![CDATA[Today's Call Center Quick Tip comes from Brian Freer, manager of provider services at Capital...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 21 Mar 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=204&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Youâ¬"re Invited: Envision Webinar</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=209</link>
		<description><![CDATA[Hi everyone! I would like to invite you to our upcoming free Webinar:
Creating the Nike Brand...]]></description>
		
		
		<category><![CDATA[Events]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 19 Mar 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=209&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Call Center Quick Tip -- eLearning Fun</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=190</link>
		<description><![CDATA[Today's Call Center Quick Tip comes from Kim Goff, quality manager&amp;nbsp;for Consumer Services at...]]></description>
		
		
		<category><![CDATA[Agent Effectiveness]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 14 Mar 2008 08:13:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=190&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>eLearning Clips: What Are You Waiting For?</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=189</link>
		<description><![CDATA[If you are an Envision eLearning&amp;trade; customer but you haven&amp;rsquo;t managed to get...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 12 Mar 2008 09:13:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=189&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>The Voice of the Customer</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=187</link>
		<description><![CDATA[CustomerOps.com recently posted an article about Twitter and points out that monitoring what your...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 10 Mar 2008 08:41:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=187&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Envision Exchange: Calibration</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=191</link>
		<description><![CDATA[Yesterday, I&amp;nbsp;facilitated an Envision Exchange&amp;trade; call with over 100 contact center...]]></description>
		
		
		<category><![CDATA[Calibration]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 07 Mar 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=191&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Free Networking Event in Atlanta on April 2nd</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=185</link>
		<description><![CDATA[If you're a contact center professional in the&amp;nbsp;Atlanta area, I've got&amp;nbsp;a free...]]></description>
		
		
		<category><![CDATA[Events]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 05 Mar 2008 08:32:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=185&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Most Admired Companies</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=186</link>
		<description><![CDATA[Forbes Magazine recently came out with their &amp;quot;America's Most Admired Companies&amp;quot;...]]></description>
		
		
		<category><![CDATA[In the News]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 03 Mar 2008 15:06:38 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=186&#35;comments</comments>
		
		
		
	</item>
 
	<item>
		<title>Call Center Quick Tip -- Provide Diversions</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=184</link>
		<description><![CDATA[Today's Call Center Quick Tip comes from Dale Raduenz, quality assurance analyst for Great Lakes...]]></description>
		
		
		<category><![CDATA[Call Center Best Practices]]></category>
		
			
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 29 Feb 2008 10:05:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=184&#35;comments</comments>
		
		
		
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