Envision | Blog
Blog
Friday, Jan 13, 2012
Our very own Doug Geganto, Envision Senior Applications Consultant, has developed this series to showcase how Envision & Vermont Teddy Bear worked together to successfully align both corporate...
Wednesday, Dec 7, 2011
Welcome to our guest blogger, Scott Ray, Customer Advocate Manger at Envision.
This time of year, thankfulness is a focus. It's also the time of year when calls are heavy, tensions are high, and...
Saturday, Nov 19, 2011
Envision is a pioneer is delivering team coaching and performance improvement products and services to the contact center. The company’s Click2Coach integrates quality monitoring and management,...
Wednesday, Sep 28, 2011
We are participating in a series of speaking engagements focusing on Contact Center best practices. Join us at the following educational events!
October 12, in Huntersville, NC, Jim Walker, Business...
Tuesday, May 31, 2011
Just when call centers were starting to get their arms around the multichannel mix of phone, IVR, email and chat, somebody goes and piles another package on top. Social media. ICMI takes a look at...
Wednesday, May 25, 2011
How to Integrate Social Media, the Newest Customer Contact Channel, into your Quality Monitoring Program
It doesn’t seem that long ago that “electronic transmissions”, or, email was introduced to...
Monday, May 16, 2011
A contact center can be converted from a cost center to a revenue-generating powerhouse. The answer can be as simple as using more creative approaches to training. Organizations can reduce training...
Monday, May 9, 2011
Recruiting, training and retaining good agents is not the easiest of tasks. Chances are, they talk to more customers than anyone else in the company. Agents who enjoy their jobs not only perform...
Tuesday, May 3, 2011
Our series on cost savings continues (see part 1 here) with a valuable checklist for optimizing your quality process. You have a quality process and feel like it is going well, right? Are you...
Thursday, Apr 28, 2011
Did you know that for every 1% improvement increase in employee satisfaction there is a 2% improvement increase in customer satisfaction?
The top 5 attributes that drive employee sat in contact...