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	<pubDate>Wed, 07 May 2008 14:51:16 PST</pubDate>
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		<title>Most Admired Companies</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=186</link>
		<description><![CDATA[Forbes Magazine recently came out with their &amp;quot;America's Most Admired Companies&amp;quot;...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 03 Mar 2008 15:06:38 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=186&#35;comments</comments>
		
		
		
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	<item>
		<title>Five For Friday</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=181</link>
		<description><![CDATA[Welcome to another Friday! Here are a few postings on customer experiences that I found...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 22 Feb 2008 10:08:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=181&#35;comments</comments>
		
		
		
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		<title>Five For Friday</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=165</link>
		<description><![CDATA[As the first week of 2008 draws to a close, I thought that I would share a few interesting contact...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 04 Jan 2008 12:24:43 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=165&#35;comments</comments>
		
		
		
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		<title>Supporting a Bear Market -- Vermont Teddy Bear</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=140</link>
		<description><![CDATA[I'm pleased to report that STORES magazine has recently published a story about one of our...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 05 Nov 2007 09:21:02 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=140&#35;comments</comments>
		
		
		
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	<item>
		<title>Taking Care Of Employees</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=124</link>
		<description><![CDATA[Over the past few months, I have written several posts about the Employee/Customer Value Asset...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 25 Sep 2007 10:06:05 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=124&#35;comments</comments>
		
		
		
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	<item>
		<title>Home-Based Agent Programs Offer New Alternatives</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=61</link>
		<description><![CDATA[Just a note to let you know that I've had another article published! You can read the article in the...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 07 Mar 2007 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=61&#35;comments</comments>
		
		
		
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		<title>Trends for 2007</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=46</link>
		<description><![CDATA[

Before you get too entrenched into 2007, I thought it might be helpful to take a deep breath,...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 09 Jan 2007 14:38:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=46&#35;comments</comments>
		
		
		
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		<title>Teleworker Trends</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=45</link>
		<description><![CDATA[I just read a great article on DestinationCRM.com entitled &amp;quot;Home Bodies.&amp;quot;  It...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Thu, 04 Jan 2007 11:34:22 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=45&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>What Are You Reading in 2007?</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=44</link>
		<description><![CDATA[As we begin a new year, I thought that I would take a moment to talk about some of the blogs that my...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 03 Jan 2007 10:06:52 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=44&#35;comments</comments>
		
		
		
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	<item>
		<title>Calibration Article</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=34</link>
		<description><![CDATA[Hi everyone, just a note to let you know that I've had an article published in the end of the year...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 14 Nov 2006 16:24:40 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=34&#35;comments</comments>
		
		
		
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		<title>Customer Satisfaction Interview</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=25</link>
		<description><![CDATA[Today, I was featured in an interview with ContactCenterWorld.com. During the interview, I discussed...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 13 Oct 2006 11:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=25&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Interview: Retention</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=26</link>
		<description><![CDATA[Today, I was featured in an interview with ContactCenterWorld.com on agent retention. I believe that...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 04 Sep 2006 11:48:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=26&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Get Creative With Quality Monitoring</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=27</link>
		<description><![CDATA[Call Center Times published an article of mine today titled &amp;quot;Get Creative With Quality...]]></description>
		<category><![CDATA[In the News]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 30 Aug 2006 10:16:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=27&#35;comments</comments>
		
		
		
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