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	<title>Envision Blog</title>
	<link>http://www.envisioninc.com/blog/</link>
	<description>Envision Blog</description>
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	<managingEditor>jill.cummings@envisioninc.com</managingEditor>
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	<pubDate>Wed, 07 May 2008 14:51:16 PST</pubDate>
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	<item>
		<title>Youâ¬"re Invited: Envision Roundtable - June 25</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=226</link>
		<description><![CDATA[Attention all contact center professional&amp;rsquo;s in the Dallas area! Envision is offering a ...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 07 May 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=226&#35;comments</comments>
		
		
		
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	<item>
		<title>IARE Annual Conference</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=223</link>
		<description><![CDATA[I have just returned from the 2008 International Association of Reservation Executives (IARE)...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 29 Apr 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=223&#35;comments</comments>
		
		
		
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	<item>
		<title>Nike Webinar</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=216</link>
		<description><![CDATA[ 
This last Thursday Envision had the pleasure of hosting a Web event, &amp;quot;Creating the Nike...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 15 Apr 2008 11:37:36 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=216&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Youâ¬"re Invited: Envision Webinar</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=209</link>
		<description><![CDATA[Hi everyone! I would like to invite you to our upcoming free Webinar:
Creating the Nike Brand...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 19 Mar 2008 00:00:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=209&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Free Networking Event in Atlanta on April 2nd</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=185</link>
		<description><![CDATA[If you're a contact center professional in the Atlanta area, I've got a free networking event that...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 05 Mar 2008 08:32:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=185&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Envision Exchange on Call Center Calibration</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=179</link>
		<description><![CDATA[It is my pleasure to report that I will be moderating another Envision Exchange&amp;trade; on March...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Thu, 14 Feb 2008 14:30:40 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=179&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Envision Coming to Denver</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=176</link>
		<description><![CDATA[If you're a contact center professional in the Denver area, I've got a free networking event that...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 06 Feb 2008 08:13:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=176&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Seattle Area Networking Event</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=167</link>
		<description><![CDATA[If you're a contact center professional in the Seattle area, I've got a free event that you won't...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 09 Jan 2008 11:16:58 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=167&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Resolve to be a Better Call Center Manager in 2008</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=162</link>
		<description><![CDATA[Happy Holidays everyone! I'm pleased to announce another free call center event from Envision:...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 26 Dec 2007 08:57:57 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=162&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Customer Service Carnivale -- Hosted By Envision</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=159</link>
		<description><![CDATA[Envision is pleased to host the December 17 edition of the Customer Service Carnivale. Welcome!...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 17 Dec 2007 07:22:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=159&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Don&apos;t Forget!</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=158</link>
		<description><![CDATA[The Customer Service Blog Carnivale is coming to the Envision Blog on Monday!
Do you have a great...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Fri, 14 Dec 2007 08:21:12 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=158&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Coming Soon -- Customer Service Carnivale!</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=156</link>
		<description><![CDATA[I am pleased to report that the Envision Blog will be hosting the December 17, 2007 Customer Service...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 05 Dec 2007 11:38:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=156&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>In the Omaha Area?</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=150</link>
		<description><![CDATA[Are you a contact center professional in the Omaha, NE area? If so, we've just announced a free...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 27 Nov 2007 15:53:26 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=150&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>In Moncton, NB This Week!</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=136</link>
		<description><![CDATA[ 

I'm on my way to beautiful Moncton, New Brunswick, Canada today in preparation for my...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Tue, 23 Oct 2007 08:13:00 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=136&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>October 15, 2007: Blog Action Day</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=132</link>
		<description><![CDATA[Today, October 15, 2007, has been deemed Blog Action Day in the greater blogging community. The idea...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 15 Oct 2007 10:06:54 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=132&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Quality Assurance and Training Conference (QATC)</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=128</link>
		<description><![CDATA[I have just returned from three days in Nashville, where I was a presenter at the Quality Assurance...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Thu, 04 Oct 2007 08:36:08 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=128&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Happy Customer Service Week 2007!</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=127</link>
		<description><![CDATA[ 

I wanted to take a moment to join many others in the contact center community in saying...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Wed, 03 Oct 2007 09:38:39 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=127&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>In Nashville This Week!</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=126</link>
		<description><![CDATA[Hi everyone! I'll be at the Quality Assurance and Training Conference (QATC) in Nashville this week...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 01 Oct 2007 09:02:25 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=126&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Envision Exchange: October 18</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=125</link>
		<description><![CDATA[I will be hosting another Envision Exchange&amp;trade; on October 18, 2007, and you're cordially...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Thu, 27 Sep 2007 11:23:35 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=125&#35;comments</comments>
		
		
		
	</item>
	
	<item>
		<title>Call Center Events This Week!</title>
		<link>http://www.envisioninc.com/blog/index.cfm?CommentID=121</link>
		<description><![CDATA[ 
I'm headed to Portland, OR today where, I'll be delivering another free contact center event on...]]></description>
		<category><![CDATA[Events]]></category>
		<author>connie.smith@envisioninc.com (Connie Smith)</author>
		<pubDate>Mon, 17 Sep 2007 12:52:18 PST</pubDate>
		<comments>http://www.envisioninc.com/blog/index.cfm?CommentID=121&#35;comments</comments>
		
		
		
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