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		<title>5 Reasons for Lack of Productivity</title>
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		<author>jim.shulkin@envisioninc.com (Jim Shulkin)</author>
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		<title>Top 10 Tricks for Training that Sticks</title>
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		<author>jim.shulkin@envisioninc.com (Jim Shulkin)</author>
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		<title>Assuring the best quality for your Call Center</title>
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		<title>Leadership - Connect to Engage!</title>
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Richard Gorham recently posted an article on Call Center...]]></description>
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		<author>jim.shulkin@envisioninc.com (Jim Shulkin)</author>
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