The summer is almost over in Seattle (it seems like it just started), but it’s sizzling here at Envision, and Ventana Research just confirmed it!  Not only were we rated as a “Hot Vendor” in their 2010 Value Index for Agent Performance Management, but we’ve also earned the highest ranking of any vendor in the Customer Assurance TCO/ROI category.

According to Ventana, the TCO/ROI category applies evaluation criteria designed to assess the value the vendor delivers with its product. Ventana Research also ranked Envision as a “Hot Vendor” in the adaptability category, which applied evaluation criteria designed to ensure the products can be configured and customized to meet the needs of a given business.  So while we’re not normally prone to a lot of tooting of our own horn here, this time we’ve got the whole band playing!  Want to learn more?  Read this!

Every year, Envision recognizes some of our customer’s more note-worthy achievements at our annual Customer Forum.  The Envision Excellence Awards are given to customers who have implemented solutions that have transformed their businesses by improving quality and/or business performance to deliver exceptional customer service, from agents’ desktops to enterprise decision-makers. The 2010 winners are:

Quality Monitoring and Coaching Award:
Presented to an Envision customer that has applied an Envision solution for coaching and development and has integrated it into the lifecycle of their quality program to optimize agent performance and deliver legendary customer experiences.

Winner: Partners Healthcare

Envision Spirit Award:
This award is presented to an Envision customer that has demonstrated excellence in creating a high-performance culture. This customer exudes a high level of company spirit and has implemented a strategic program to build morale through motivating its contact center employees.

Winner: Delta Hotels

Envision Enterprise Value Award:
This award is presented to an Envision customer that has demonstrated excellence in proactively leveraging Envision solutions to deliver organizational value extending beyond the contact center to improve business performance.

Winner: Alaska Airlines

Envision Innovation Award: This award is presented to an Envision customer that has demonstrated excellence in market-leading innovation by leveraging Envision technologies to improve organizational efficiency and effectiveness.

Winner: WestJet

Congratulations to all of our winners!

First of all, a big thank you to everyone who attended the recent 2010 Envision Customer Forum. Attendees confirmed the value of the customer-oriented “Envision the Possibilities” forum through surveys, in which 100% of attendee respondents indicated being satisfied with the event and plan on attending again. 

During the event, Envision users previewed and responded to the Envision product roadmap, exchanged best practices information and offered information about their individual business drivers and the corresponding technology needs.  If you would like to request copies of the information presented during the 2010 Customer Forum, please feel free to contact us at events@envisioninc.com.

A special thanks to our keynote and customer speakers for the fantastic content they provided throughout to help make it such a valuable event for all of our attendees.