May 07, 2008
You’re Invited: Envision Roundtable - June 25
Posted by: Connie Smith
Posted by: Connie Smith
Attention all contact center professional’s in the Dallas area! Envision is offering a free networking event that you won't want to miss!
Envision is sponsoring a networking roundtable in Dallas, TX at the Hilton Anatole on June 25th. I'll be presenting "Contact Center Leadership: What Makes Great Leaders so Great?," where we'll focus on identifying and exploring the strategies that make contact center leaders great.
We'll cover topics like:
- How to build relationships with your most valuable assets – your workforce – and the rewards that will follow.
- Identifying the 13 typical agent types and adjusting your leadership style to optimize effectiveness.
- Getting to the root of performance issues – is it because they can’t, they won’t, or they don’t know how?
- Using three critical agent needs as your base for growing great employees.
- What the 12 essential competencies are to becoming a remarkable leader.