Jun 19, 2009

Speech Analytics webinar
Posted by: Jim Shulkin

As we announced June 1st, we’ve changed the speech analytics game with the launch of Envision InteractionIQ, our new “right-sized” speech analytics solution. As part of the launch we’re teaming up with Frost and Sullivan and TMC to offer a complimentary webinar that will explain the key barriers to contact center adoption of speech analytics, as well as the many benefits of a right-sized speech analytics solution to the agent, center, enterprise and your customer experience.
 
The webinar is titled “Right-Sizing Speech Analytics: Contact Centers Need a Scalpel, Not a Chainsaw” , June 23rd 11am PT/2pm ET and will be presented by Keith Dawson, Senior Analyst for Frost and Sullivan, Jim Shulkin, Marketing Director for Envision, and moderated by Brendan Read, senior contributing editor of Customer Interaction Solutions magazine.
 
Come to this session to learn:
  • What the key barriers are to mainstream contact center adoption of speech analytics solutions
  • The new paradigm: “Blue Sky” speech analytics vs. “Right-Sized” speech analytics
    – breaking down the barriers
  • The benefits of a right-sized speech analytics solution to the agent, the center,
    the enterprise and your customer experience
If you’re a contact center manager, customer service professional, or Enterprise decision maker, you won’t want to miss this educational webinar. Click here to register.
 
Speech Analytics webinar - 12:28 PM | News and Events | Add Comment (0) |
Jun 01, 2009

The Speech Analytics Game Has Changed
Posted by: Jim Shulkin

It's official!  Envision has changed the Speech Analytics Game!   Envision InteractionIQ™, a right-sized speech analytics solution simplifies the processing, search and reporting of speech data from within audio recordings. With Envision InteractionIQ, contact center and enterprise management can now affordably and simply incorporate speech data into the WFO analysis equation to more effectively meet specific agent, center and business performance objectives.

According to Keith Dawson, principal analyst with Frost & Sullivan, “Envision InteractionIQ breaks down the barriers for contact centers that have not yet been able to take advantage of speech analytics technology.  Up to now we have not seen wide spread adoption of speech analytics even though it can offer tremendously valuable insights to agent, center and organizational performance and trends. InteractionIQ drastically reduces the total cost of ownership for speech analytics while still delivering the market’s core and most practical needs for speech processing technology.”

Envision InteractionIQ integrates with Envision Performance Analytics™ to make up the Envision Analytics Suite.

Post tags: Keith Dawson, Frost & Sullivan, Speech Analytics

 
The Speech Analytics Game Has Changed - 12:00 AM | News and Events | Add Comment (0) |
May 27, 2009

Heading to ICMI Austin
Posted by: Jim Shulkin

You may have already heard the buzz about the upcoming launch of Envision’s new speech analytics solution, and I’m thrilled to announce that we are officially launching it at the ICMI Contact Center Management Conference in Austin, TX on June 1-2. If you’re at the show, make sure to stop by Envision booth G4 to say hello and to be one of the first to see a demo of the new product. We’ll be releasing more information about this right-sized speech analytics solution including the name on June 1st.  You can see the press release about the show and the upcoming Envision launch here.
 
As part of our launch, we’ll be hosting an invitation-onlyhospitality event on the deck of Z Tejas in the Austin Arboretum on June 1st.  Z Tejas is just 2 blocks from the Austin Arboretum Renaissance on Arboretum BLVD. We’ll be serving appetizers and cocktails and giving away some great prizes.   
 
If you aren’t signed up to attend the ICMI show but are interested in attending, you can do so here http://www.icmi.com/CCM2009.
 
We hope to see you in Austin!
 
 
Heading to ICMI Austin - 12:00 AM | News and Events | Add Comment (0) |
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